Senior ICT Technician

MCS Group; Belfast; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading ICT services provider in Northern Ireland is seeking a Senior ICT Technician to manage ICT Support Services, ensuring the delivery and maintenance of systems. Responsibilities include supervising staff, resolving complex issues, and contributing to projects aligned with the organization's ICT strategy. Candidates must possess a degree (or equivalent) in an ICT discipline along with relevant experience. This role requires dedication to service excellence and technical problem-solving.

Qualifications

• 2+ years experience supporting network-based computer systems.
• Demonstrable experience managing staff.
• Ability to participate in the ICT on-call rota.

Responsibilities

• Manage ICT Support Services across the organisation.
• Oversee delivery and maintenance of ICT systems.
• Lead on ICT programmes of work.

Skills

Managing ICT service delivery

Knowledge of IT operating systems

Fault diagnosis

Education

Degree in ICT or equivalent

HND in ICT or equivalent

Job description

Job Summary

The Senior ICT Technician will manage ICT Support Services across the organisation, overseeing the delivery and maintenance of ICT systems, infrastructure, and applications. This includes supervising technical staff, resolving complex ICT issues, contributing to technical projects, and supporting the implementation of the organisation's ICT strategy.

Key Responsibilities

• Manage ICT Support Services, including hosting, lifecycle management, purchasing, and staff supervision.
• Provide ICT support to line-of-business applications (first line fix, storage, backup, email, antivirus, application deployment).
• Oversee ICT infrastructure support (WAN/LAN, Wi-Fi, telephony, internet, servers, devices, patching).
• Engage with senior management and suppliers on ICT-dependent projects.
• Lead on ICT programmes of work, reporting progress as required.
• Develop procedures, standards, and guidance for ICT staff and service desk users.
• Research and recommend new technologies to improve service delivery.
• Analyse and resolve complex ICT support/service desk issues.
• Maintain ICT asset register, systems catalogue, and contracts database.
• Manage help desk system, ensuring faults are resolved promptly and KPIs are met.
• Provide end-user support, including advanced fault diagnosis/resolution.
• Manage vendor relationships for third-party software/services.
• Plan and oversee ICT site visits for repairs, maintenance, and development projects.
• Monitor ICT service health and implement contingency and remedial actions.
• Contribute to the organisation's website and intranet development.
• Manage team performance, workloads, and resources to ensure efficient service delivery.

Human Resource Responsibilities

• Supervise, mentor, and appraise ICT staff.
• Maintain morale and effective working relationships.
• Delegate responsibilities appropriately while retaining accountability.
• Participate in staff recruitment, training, and disciplinary procedures as required.

Essential Criteria

• Qualifications:
  • Degree (or equivalent) in an ICT discipline plus 2 years' experience supporting network-based computer systems and managing staff.
  • OR HND (or equivalent) in an ICT discipline plus 3 years' experience supporting network-based computer systems and managing staff.
• Experience & Skills:
  • Demonstrable experience managing ICT service delivery and staff.
  • In-depth knowledge of IT operating systems and hardware platforms.
• Other Requirements:
  • Ability to participate in the ICT on-call rota.
  • Full UK driving licence and access to a car (unless prevented by disability).

Desirable Criteria

• Experience prioritising workload and working to strict deadlines.

General Requirements

• Adhere to organisational policies including Equality, Health & Safety, IT Security, and Infection Control.
• Maintain accurate and secure records in line with FOI, Data Protection, and records management policies.
• Be available to work 5 out of 7 days (including nights, weekends, public holidays, on-call/standby as required).
• Undertake continuous professional development.

To speak in absolute confidence about this opportunity please send an up-to-date CV via the link provided or contact Recruitment Consultant Daire O'Connor at MCS Group on 02896935515 or [e-mail].

Even if this position is not right for you, we may have others that are. Please visit MCS Group to view a wide selection of our current jobs.