Senior HR Business Partner

Sabio Group; City Of London; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading customer experience provider in the UK is on the hunt for a Senior HR Business Partner to deliver strategic HR support across its multiple locations. The ideal candidate will possess strong HR expertise and stakeholder management skills while driving HR initiatives that support the company's growth. Responsibilities include partnering with leaders on organizational design, handling employee relations, and administering compensation and benefits. The role offers a competitive salary along with comprehensive benefits including remote work options and a strong commitment to employee development.

Benefits

Pension Scheme

Remote/Flexible work

Life insurance

Private health and dental care

Cycle to work

28 days paid holiday

LinkedIn Learning

Qualifications

• Proven experience across the full HR lifecycle, including employee relations, performance management, talent development.
• Strong understanding of UK employment law and practical application to ensure compliance.
• Ability to build relationships with senior leaders across multiple business units.

Responsibilities

• Act as a strategic partner to UK business leaders, shaping people plans.
• Lead on complex ER cases, ensuring fair outcomes.
• Deliver annual reward processes collaborating with global Reward teams.

Skills

Comprehensive HR generalist expertise

UK employment legislation

Stakeholder engagement

Data-driven decision making

Change management

Cultural awareness and adaptability

Compliance & standards

Communication skills

CIPD Level 7 qualification

Education

CIPD Level 7 (or equivalent)

Job description

Senior HR Business Partner

Department: People

Employment Type: Full Time

Location: London

Reporting To: Head of People UK & APAC

Description

At Sabio Group, we're dedicated to fostering an environment where employees thrive. Since 1998, we've built a dynamic culture that is both challenging and fun, driven by a team of ambitious, knowledgeable individuals who are passionate about leading the CX revolution. We're seeking creative, resourceful people to join our fast‑growing organisation, where you'll have the opportunity to develop your skills and contribute to a culture of continuous learning. We work with some of the world’s largest organisations across various industries, delivering exceptional digital customer experiences through our unique blend of expertise, technology, and insight. As one of Europe’s fastest‑growing providers of CX transformation solutions, we’re committed to sustainability, diversity, and inclusion, ensuring our workforce reflects the diverse society we serve. Join us and help shape the future of customer experience.

We are currently looking for a passionate and enthusiastic Senior HR Business Partner. We look for people with the right cultural fit having what it takes to drive our business forward. We also look for people who are keen to develop new knowledge and skills, because our growth is ultimately dependent on yours. You will play an important role in driving change within our business, joining a department that is continually on a journey of change.

Role Purpose and Description

The Senior HRBP will provide strategic and operational HR support to over 250 employees across multiple UK offices. This role partners with business leaders to drive people strategies, foster a high‑performance culture and ensure alignment with organisational strategy and goals, contributing directly to organisational performance and employee engagement.

The Senior HRBP will be a subject matter expertise in business partnering, with a focus on building strong relationships, enabling workforce effectiveness and tactical delivery with strategic thinking and is instrumental in executing high‑impact people initiatives.

The Senior HRBP operates with autonomy, navigating ambiguity, solving moderately complex challenges and influencing outcomes across teams and region.

Key Responsibilities

HR Partnering

• Act as a strategic partner to UK business leaders, shaping people plans that support organisational objectives.
• Coach and influence managers on leadership, performance, engagement, and capability development.
• Partner with global HR colleagues to localise and implement people initiatives in the UK.

Employee Relations

• Lead on complex ER cases, ensuring fair, consistent, and legally compliant outcomes.
• Provide proactive guidance to managers on employee relations, absence management, and wellbeing.
• Maintain up‑to‑date knowledge of UK employment law and advise on policy and practice.

Compensation, Benefits & Reward

• Deliver annual reward processes (salary reviews, bonus cycles) in collaboration with global Reward teams.
• Advise managers and employees on reward policies, benefits, and recognition frameworks.
• Monitor reward competitiveness through benchmarking and market insights.

Performance & Development

• Embed performance management processes, ensuring objectives, feedback, and career development are consistently applied.
• Partner with Talent & Organizational Development colleagues to support succession planning and capability‑building in the UK.
• Promote learning opportunities and support managers in developing team skills.

Workforce Planning & Change

• Partner with leaders on organisational design, restructures, and change programmes.
• Provide HR support during periods of transformation, ensuring employee engagement and risk mitigation.
• Align workforce planning with business goals and global operating models.

Data & Insights

• Produce and interpret people dashboards, using data to highlight trends in attrition, engagement, performance, and workforce demographics.
• Use insights to influence leadership discussions and inform proactive HR actions.
• Partner with Finance and Operations to ensure workforce data supports broader business planning.
• Working closely with stakeholders to align HR strategies with business goals, supporting organisational changes, restructuring and DEI initiatives.

Skills Knowledge and Expertise

ESSENTIAL

• Comprehensive HR generalist expertise: Proven experience across the full HR lifecycle, including employee relations, performance management, talent development, data reporting and workforce planning.
• UK employment legislation: Strong employment legalisation understanding of UK employment law and its practical application within a corporate environment, ensuring compliance and risk mitigation.
• Stakeholder engagement: Ability to build and maintain strong, trusted relationships with senior leaders and employees across multiple geographies and business units.
• Data‑driven decision making: Strong analytical skills with the ability to interpret HR metrics, identify trends and present actionable insights to influence business decisions.
• Change management: Demonstrated experience in supporting organisational change initiatives, including restructures, cultural transformation and integration projects.
• Cultural awareness and adaptability: High cultural sensitivity and ability to operate effectively within a matrixed global organisation, balancing local needs with global priorities.
• Compliance & standards: Understanding of ISO27001 People Controls and ability to embed compliance into HR processes.
• Communication skills: Excellent verbal and written communication skills, with the ability to convey complex information clearly and persuasively.
• CIPD Level 7 (or equivalent) qualification.

DESIRABLE

• International HR experience: Exposure to HR practices in multinational or international environments, with knowledge of employment legislation outside the UK.
• HR technology proficiency: Familiarity with HRIS platforms and ability to leverage technology for process improvement.
• Project Management skills: Experience in leading or contributing to cross‑functional projects, with strong organisational and time capabilities.
• Talent and succession planning: Knowledge of workforce planning strategies, succession planning frameworks and talent development programmes.
• Reward and benefits expertise: Understanding of compensation structures, benefits administration and benchmarking practices.

Benefits

This is your chance to join and friendly and passionate team that will motivate you to learn and develop your career in the company.

Benefits may include:

• Pension Scheme
• Remote/Flexible work
• Life insurance
• Private health and dental care
• Cycle to work
• 28 days paid holiday a year- (this includes three Sabio days)
• LinkedIn Learning
• Plus many more! (Benefits are dependant on your base location.)

The Small Print

Strictly No Agencies; any submission of resumes without prior request from Sabio Group will not be deemed as an introduction and therefore will not warrant an introduction fee. All applicants must have the right to work in the territory to which the role relates (UK & EU). Sabio Group are unable to offer sponsorship on any roles advertised.