Senior Housing Complaints Case Manager

Bromford; Wolverhampton; On-site; GBP 30,000 - 40,000; Part time

Job summary

A leading housing provider in Wolverhampton seeks a Complaints Case Manager to manage complex and sensitive complaints. You'll ensure fair outcomes, provide exceptional customer experience, and mentor colleagues. Candidates should have experience in complaint handling and a strong understanding of housing regulation. This fixed-term position requires excellent communication skills and the ability to remain calm under pressure. Apply before December 3rd to make a difference.

Qualifications

• Proven experience in regulated complaint handling and first‑time resolution.
• Strong understanding of housing regulation, policy, and the Housing Ombudsman's role.
• Excellent written and verbal communication skills.

Responsibilities

• Manage complaints at both Stage 1 and Stage 2.
• Identify and support vulnerable customers.
• Produce detailed investigation packs and recommendations.

Skills

Complaint handling

Written communication

Verbal communication

Problem-solving

IT skills

Job description

A leading housing provider in Wolverhampton seeks a Complaints Case Manager to manage complex and sensitive complaints. You'll ensure fair outcomes, provide exceptional customer experience, and mentor colleagues. Candidates should have experience in complaint handling and a strong understanding of housing regulation. This fixed-term position requires excellent communication skills and the ability to remain calm under pressure. Apply before December 3rd to make a difference.