Senior Housing Benefit Officer

Carrington West; City Of London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A local authority in North West London is seeking a Senior Housing Benefit Officer to enhance financial assessment services for vulnerable residents. The role involves managing a team responsible for Housing Benefit and ensuring compliance with welfare legislation. Excellent leadership and a strong understanding of benefit regulations are crucial. This opportunity allows for a meaningful contribution to the community's welfare strategy, improving support for approximately 21,000 households in the borough.

Qualifications

• Proven experience in financial assessment services.
• Ability to manage a team effectively in a complex regulatory environment.
• Strong focus on service performance and quality assurance.

Responsibilities

• Manage and support a team assessing financial assistance for Housing Benefit.
• Ensure compliance with legislation and best practices.
• Collaborate with internal teams and external partners to improve outcomes.

Skills

Leadership skills

Understanding of welfare benefits legislation

Change management

Job description

We are seeking an experienced and motivated Senior Housing Benefit Officer to join a forward-thinking North West London local authority at a pivotal time for welfare and financial assessment services.

Working within a complex and constantly evolving regulatory environment, you will play a key role in delivering a high‑performing, customer‑centred financial assessment service. You will manage and support a team responsible for assessing and administering financial assistance towards Housing Benefit, Council Tax Support and social care contributions for approximately 21,000 households – around one in five residents in the borough and among its most vulnerable.

You will ensure accuracy, consistency and timeliness in decision‑making while maintaining compliance with legislation, guidance and best practice. A strong focus will be placed on service performance, quality assurance and continuous improvement, ensuring the service achieves maximum outcomes and contributes positively to the Council's Comprehensive Performance Assessment (CPA), including the Use of Resources element.

The role requires excellent leadership skills, a sound understanding of welfare benefits legislation, and the ability to manage change while maintaining service delivery. You will work collaboratively with internal teams and external partners to improve outcomes for residents and support the Council's wider strategic objectives.

This is an opportunity to make a meaningful impact in a service that directly supports the borough's most vulnerable residents.

How to Apply

If you are interested in this role and meet the criteria above, please send us your application today. If you have any questions about the vacancy, click APPLY NOW. If you do not hear from us within 48 hours of applying, your application has been unsuccessful.

By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third‑party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.