Senior Hotel Receptionist

Old Bank Hotel; Oxford; On-site; GBP 28,000; Full time

Job summary

A luxury hotel in Oxford is seeking a Senior Receptionist to lead the reception team and ensure exceptional customer service. The ideal candidate will have experience in a similar luxury environment, strong interpersonal skills, and a passion for hospitality. Responsibilities include training the team, handling guest inquiries, and maintaining high standards of service. The role offers competitive pay with benefits like discounts on food, a pension scheme, and 28 days of holiday, among others.

Benefits

Meals on duty

50% discount on food

Pension scheme

28 days holiday

Paid day off on birthday

Team awards and prizes

Discounted gym membership

Qualifications

• Experience in a luxury hospitality environment.
• Ability to lead, inspire, and motivate a team.
• Positive can-do attitude and willingness to learn.

Responsibilities

• Lead by example in behaviour, attitude, and performance.
• Liaise with management on disciplinary matters.
• Train the reception team on daily procedures.
• Provide guests with information on hotel services.
• Handle guest comments or complaints diplomatically.

Skills

Interpersonal communication

Teamwork

Attention to detail

Leadership

Job description

Overview

The independently owned Old Bank Hotel, centrally located on Oxford’s famous High, is a 5-star hotel with 43 luxury bedrooms, including our luxury rooftop bedroom and terrace with unrivalled views of Oxford’s famous skyline. The Old Bank is part of ‘The Oxford Collection’; a small, privately owned group of two luxury 5* hotels and apartments, three restaurants that consists of the Old Bank Hotel, the Old Parsonage Hotel, 36 St Giles, Parsonage Grill, Gees Restaurant & Bar, and Quod Restaurant & Bar. Having recently undergone a complete refurbishment programme, we have 80 bedrooms across three iconic properties in central Oxford, with unrivalled views across the city’s beautiful skyline.

We offer support, training, and development opportunities to help your career flourish. We believe that investment in each and every one of our ‘collectives’ is key to the success of our business and the happiness of our customers. As a member of the team, we are looking for an exceptional candidate who shares these values.

The ideal candidate

• Have a passion for hospitality, with high-level attention to detail and a positive can-do attitude with a keen willingness to learn
• Have the ability to lead, inspire and motivate people
• Be excellent at interpersonal communication and teamwork
• Have wide-ranging experience working in a similar luxury environment

Responsibilities of the Senior Receptionist

• Lead by example in terms of behaviour, attitude, appearance, knowledge, performance, hospitality and customer service.
• Liaise with Front Office Manager/Assistant Front Office Manager to address and record any disciplinary matters when necessary.
• Responsible for observing and complying with the company’s fire plan and health and safety policy.
• Train and encourage the reception team to follow the daily checklists.
• Contribute to the smooth running of the hotel by interacting productively and effectively with all other departments.
• Be equipped with the knowledge to provide information to our guests, about all hotel facilities and services, our sister hotel and restaurants, and relevant local information.
• Employ diplomacy and tact when faced with guest comments or complaints in the absence of a senior manager.

We offer a sensible shift pattern, across a 40-hour working week (Monday to Sunday rota with two days off) with an OTE up to £13.30 per hour, £27,664 per annum, including non-contractual service charge (tronc).

Part-time hours may also be considered.

Senior Receptionist Benefits

• Meals on duty
• 50% discount on food within our restaurants
• Membership to our Employee Assistance Programme with Hospitality Action
• Up to £700 recruitment incentive
• Opportunities to develop within our Company
• Pension scheme
• Uniform provided
• 28 days holiday inclusive of bank holidays per annum (pro-rata)
• A paid day off on your birthday
• Team awards and prizes
• Hospitality Rewards: offering discounted gym membership, high-street and online shopping discounts, discounted vouchers, a cashback card, and 24/7 online GP service

Eligibility to work within the UK must be proven and two references should be available on request.