Senior Front Desk & Billing Lead – Patient Experience

Farazy Hospital Ltd.; United Kingdom; On-site; GBP 100,000 - 125,000; Full time

Job description

Farazy Hospital Limited, a reputed and fast-growing healthcare institution, is looking for a competent, dedicated, and experienced professional for the following position.

Job Location:

Rampura, Banashree, Dhaka

Key Responsibilities:

• Supervise and manage front desk operations ensuring smooth patient registration, admission, and discharge processes.
• Oversee hospital billing activities including IPD & OPD billing, final bill preparation, and payment collection.
• Ensure accuracy of billing, proper documentation, and compliance with hospital policies.
• Coordinate with medical, nursing, accounts, and insurance departments for billing clarification and approvals.
• Handle patient queries and complaints related to billing and front desk services professionally.
• Monitor daily cash collection and ensure timely handover to the Accounts Department.
• Train, guide, and supervise front desk & billing team members.
• Prepare daily, weekly, and monthly reports for management review.
• Ensure excellent patient service and maintain hospital brand standards.