Senior Financial Assessment and Benefit Officer

Thurrock Council; Grays; On-site; GBP 39,000 - 45,000; Full time

Job summary

A local government authority in England is seeking individuals for customer finance positions. The role involves providing financial assessments and benefits advice to ensure service users realize their entitlements. Applicants should hold a basic DBS Check. This permanent role requires collaboration with various teams and involves visits to residents. Competitive salary offered.

Qualifications

• DBS Check: basic level required.

Responsibilities

• Provide comprehensive financial assessments and benefits advice to service users to realise entitlement to welfare benefits.
• Undertake visits to Thurrock residents and clients of the Department for Work & Pensions (DWP) as required.
• Contribute to the effective operation of the Customer Finance Department.

Job description

Overview

Salary: £39,027 - £44,463 per annum

Grade E

Permanent (2 x Positions)

37 Hours per Week

The Customer Finance Department is an extremely busy area with high levels of demand and deals with all financial aspects of care delivered to the community, from Homecare, Day-care and Direct Payments to Residential care. It raises invoices in the region of £13 million per annum in client contributions and feeds into and liaises with all areas of Adult Social Care.

The post holder will ensure that all service users are given a comprehensive financial assessment and benefits advice to realise their full entitlement to welfare benefits (both working age and retirement). This is delivered by undertaking visits to both Thurrock residents and clients of the Department Of Work & Pensions (DWP).

Responsibilities

• Provide comprehensive financial assessments and benefits advice to service users to realise entitlement to welfare benefits (working age and retirement).
• Undertake visits to Thurrock residents and clients of the Department for Work & Pensions (DWP) as required.
• Contribute to the effective operation of the Customer Finance Department, including collaboration with other Adult Social Care teams.

Qualifications

• DBS Check: basic level required.

Advert Closing Date

• Redeployment Only: 11th September 2025
• Internal & External: 28th September 2025

Interview Date: To Be Confirmed

Contact Details: Marie Stepney (Customer Finance Team Manager) 01375 652680 or [e-mail]

To view the Job Profile and Person Specification please follow the link below:

Download Job Profile (PDF Document)

About Us

Equality, Diversity & Inclusion

Thurrock Council is committed to equal opportunities. As a Disability Confident Employer, disabled people will be offered an interview where they meet all essential criteria on the person specification. We serve a diverse community where people are different yet equal. Diversity underpins everything we do.