Senior Field Service Engineer

Biffa Waste Services; High Wycombe; On-site; GBP 30,000 - 45,000; Full time

Job summary

A waste management company in High Wycombe is seeking a Senior IT Field Service Engineer to provide on-site technical support and maintenance. This role involves installing, troubleshooting, and repairing IT hardware, software, and networking equipment. Candidates must have prior IT support experience and strong knowledge of Office 365 and networking equipment. Join a team that is dedicated to changing the way waste is managed.

Qualifications

• Previous IT field service/support experience is essential.
• Strong knowledge of Office 365 and ITSM tools required.
• Familiarity with networking equipment and patching needed.

Responsibilities

• Log, prioritise, and resolve or escalate IT tickets within SLA.
• Travel to sites when remote resolution isn’t possible.
• Install, configure, and maintain IT equipment (PCs, servers, etc.).
• Track and manage IT assets, shipments, and service records.
• Proactively manage outstanding tickets, keeping users updated.
• Support projects, escalations, and team coordination as needed.

Skills

IT field service/support experience

Knowledge of Office 365

Experience with ITSM tools

Hardware break-fix expertise

Familiarity with networking equipment

Job description

Overview

The Senior IT Field Service Engineer is responsible for providing on-site technical support and maintenance by installing, troubleshooting, and repairing IT hardware, software, and networking equipment in scope of Biffa’s IT Services teams. This role requires a combination of strong technical expertise, customer service skills, and the ability to work independently. The Senior IT Field Service Engineer will interact directly with end users, providing timely and effective solutions, and ensuring customer satisfaction.

Your core responsibilities

• Log, prioritise, and resolve or escalate IT tickets within SLA.
• Travel to sites when remote resolution isn’t possible.
• Install, configure, and maintain IT equipment (PCs, servers, printers, networking).
• Track and manage IT assets, shipments, and service records.
• Proactively manage outstanding tickets, keeping users updated.
• Support projects, escalations, and team coordination as needed.

Our essential requirements

• Previous IT field service/support experience.
• Strong knowledge of Office 365, ITSM tools, and hardware break-fix.
• Familiarity with networking equipment and patching.

Biffa – we’re changing the way people think about waste

At Biffa, we love working with waste. Whether we’re turning it into sustainable power, finding new ways to recycle it or simply keeping it off the streets, we believe every day is an opportunity to improve the lives of millions. It’s a view that’s shared by our 11,000+ people around the country, who trust us to provide them with a career that’s always rewarding, often challenging, but never dull.

We believe different ideas, perspective and backgrounds are key to developing a creative and effective working environment which is why you’ll find us championing diversity and equality at every turn.