Senior Enhanced Access Administrator

NHS; Greater London; On-site; GBP 30,000 - 37,000; Full time

Job summary

A prominent healthcare provider in England is seeking a Senior Enhanced Access Administrator to provide vital administrative support for healthcare services. The ideal candidate will manage booking systems and ensure compliance with appointment criteria, while working collaboratively with healthcare professionals to enhance patient care. A background in NHS administration is required.

Qualifications

• Minimum of 2 years administration experience in NHS setting.
• Experience working with sensitive or contentious information.
• Understanding of confidentiality and data protection.

Responsibilities

• Provide administration support to the Enhanced Access Service.
• Manage remote booking ledgers within EMIS.
• Book and arrange referral appointments using the electronic referral system.

Skills

Organisational skills

Communication skills

Time management

Problem solving

Interpersonal skills

IT proficiency

Education

Minimum of 5 GCSEs/O levels

Tools

EMIS

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

The NLPCN is the host provider for the Enhanced Access Service for the patients under the care of the 9 PCN-member GP Practices. The Enhanced Access Service provides a varied range of services, from GP nurse and phlebotomy appointments to non-clinical services such as appointments with health & wellbeing coaches and social prescribers.

The PCN continuously identifies monitors prevalent medical conditions in the area and works with the Integrated Care Board (the ICB) to run additional clinical services such as those aimed at the prevention and treatment of CVD (cardiovascular disease) and CKD (chronic kidney disease). The additional clinical services may include clinics for healthy checks, immunisations (including COVID 19 and flu clinics), hypertension reviews, diabetes reviews and renal cardio-metabolic clinics.

Main duties of the job

• To provide administration support and receptionservices to the Enhanced Access Service
• To provide administration support and receptionservices for the additional clinical services or clinics provided by the PCNincluding call/recalls to patients
• Responsible for providing the Enhanced Access Serviceremote booking ledgers within EMIS
• Ensure appropriateness of appointments in compliancewith the inclusion criteria
• Advise PCN Practices of any inappropriate bookings forthe Enhanced Access Service
• Follow-up assigned tasks from clinicians such asreferrals
• Book or arrange referral appointments using the electronic referral system (e-RS) and action/follow-up on the e-RS worklists,enquiries and alerts
• Overseeing e-RS and work list for the admin team, withweekly task auditing
• Alert the Enhanced Access team to any changes toschedule
• Overseeing vaccine stock check and responsible forvaccine ordering
• Understand and able to order medical supplies
• Communicate any changes to the Enhanced Access Serviceto the participating practices
• Communicate and complete stock take for EnhancedAccess Service consumables
• Manage data bases and spreadsheets and collation ofinformation
• Ensure reporting templates are kept updated withaccuracy
• Maintain up-to-date knowledge of primary care and thewider healthcare system
• Proactively liaise with practices regarding servicedelivery

About us

North Lewisham Primary Care Network (NLPCN) is one of the largest PCNs in Lewisham and has a very diverse population made up of 10 GP Practicesserving a population of almost 90,000 patients.

Health inequality impacts our patients: North Lewisham has higher thanaverage levels of deprivation and BAME populations and poorer health outcomes.

NLPCN is committed to tackling health inequality as a priority. We havedeveloped a program of work to improve trust and engage with our localcommunity, training our GP surgeries and staff to improve access for patients, improving our communication to patients about service changes and healthpromotion and improving the monitoring of those suffering from healthinequality to drive our strategy.

The Waldron is a health centre that will be undergoing redevelopmentwork in 2023. There is a plan to bring transform the Waldron into a communityhub promoting health and wellbeing activities.

Job responsibilities

JOB DESCRIPTION

JOB TITLE:SENIOR ENHANCED ACCESS ADMINISTRATOR

HOURS:Full Time

The Context

North Lewisham Primary Care Network (NLPCN) is one of the largest PCNs in Lewisham and has a very diverse population made up of 10 GP Practices serving a population of almost 90,000 patients.

Health inequality impacts our patients: North Lewisham has higher than average levels of deprivation and BAME populations and poorer health outcomes.

NLPCN is committed to tackling health inequality as a priority. We have developed a program of work to improve trust and engage with our local community, training our GP surgeries and staff to improve access for patients, improving our communication to patients about service changes and health promotion and improving the monitoring of those suffering from health inequality to drive our strategy.

The Waldron is a health centre that will be undergoing redevelopment work in 2023. There is a plan to bring transform the Waldron into a community hub promoting health and wellbeing activities.

Vision and values

The aim of the NLPCN is to offer high quality patient-centred healthcare which is committed to bringing together GP practices so that they can more effectively work with others.

Our ambition is to reduce inequalities in healthcare and improve the quality of health and wellbeing throughout North Lewisham through increased access to high quality, integrated health and social care.

As a PCN, NLPCN operates as part of the local accountable integrated care system, working and collaborating with GP practices, a wide range healthcare professionals, social services professionals as well as local community groups. This enables us to not only focus on direct health services but also on the social and other issues that impact on health thereby enhancing the health and wellbeing of patients and community.

We expect all our staff to share the values that are important to the PCN:

• Equity of quality and equity of access for all residents in and around North Lewisham
• Providing proactive, personalised and coordinated care
• Protecting and supporting general practice whilst also supporting transformation
• Collaborating and engaging with others to spur on innovation and sustainable working.

Main Role Responsibilities

PCNs are required to provide enhanced access appointments outside the ordinary work hours, usually between the hours of 6.30pm to 8pm Mondays to Fridays and between 9am and 5pm on Saturdays. Hours will be planned on a weekly rota to ensure core enhanced access hours are covered by the Administrators.

The NLPCN is the host provider for the Enhanced Access Service for the patients under the care of the 9 PCN-member GP Practices. The Enhanced Access Service provides a varied range of services, from GP nurse and phlebotomy appointments to non-clinical services such as appointments with health & wellbeing coaches and social prescribers.

The PCN continuously identifies monitors prevalent medical conditions in the area and works with the Integrated Care Board (the ICB) to run additional clinical services such as those aimed at the prevention and treatment of CVD (cardiovascular disease) and CKD (chronic kidney disease). The additional clinical services may include clinics for healthy checks, immunisations (including COVID 19 and flu clinics), hypertension reviews, diabetes reviews and renal cardio-metabolic clinics.

Your main responsibilities are:

• To provide administration support and reception services to the Enhanced Access Service
• To provide administration support and reception services for the additional clinical services or clinics provided by the PCN including call/recalls to patients
• Responsible for providing the Enhanced Access Service remote booking ledgers within EMIS
• Ensure appropriateness of appointments in compliance with the inclusion criteria
• Advise PCN Practices of any inappropriate bookings for the Enhanced Access Service
• Follow-up assigned tasks from clinicians such as referrals
• Book or arrange referral appointments using the electronic referral system (e-RS) and action/follow-up on the e-RS worklists, enquiries and alerts
• Overseeing e-RS and work list for the admin team, with weekly task auditing
• Alert the Enhanced Access team to any changes to schedule
• Overseeing vaccine stock check and responsible for vaccine ordering
• Understand and able to order medical supplies
• Actively input into the development of new and existing services and resources
• Communicate any changes to the Enhanced Access Service to the participating practices
• Contribute to service evaluation for Enhanced Access Service
• Communicate and complete stock take for Enhanced Access Service consumables
• Ensure patient confidentiality is always maintained
• Manage data bases and spreadsheets and collation of information
• Ensure reporting templates are kept updated with accuracy
• Maintain up-to-date knowledge of primary care and the wider healthcare system
• Proactively liaise with practices regarding service delivery
• Be responsible for personal development and engaging in learning activities to continuously improve both services.

Key Professional Working Relationships

• PCN Clinical Directors
• PCN Managing Director
• GP Lead for Health Inequalities
• Lead Care Coordinator and Administrators
• Administration staff and Practice Mangers for the 10 PCN-member GP surgeries
• The occupants/services in the Waldron Health Centre
• Clinical staff including nurses and doctors who frequently provide clinical services during EA and other clinical sessions
• Waldron Health Centres Security/Buildings officer
• PCN ARRS team members who include Social Prescribers and Community Link Workers, care coordinators, health and wellbeing coaches, mental health and wellbeing coaches, a health practitioner, etc

Person Specification

Experience

• Working co-operatively across organisational systems
• Experience of working with highly confidential, sensitive or contentious information
• Strong organisational and time management skills and evidence of working in a systematic manner
• Minimum of 2 years administration experience in NHS setting
• Ability to work autonomously managing specific aspects of the service
• Skills for communication on complex information and administrative matters requiring developed interpersonal and oral/written communication skills
• Understanding confidentiality and data protection
• Knowledge of EMIS or SystemOne
• Experience of working with local North Lewisham community
• Experience of General Practice

Knowledge and Skills

• Excellent time management and organisational skills
• Excellent interpersonal skills
• Ability to work effectively as a team member and independently.
• Strong problem solving and analytical skills
• Excellent verbal and written communication skills.
• IT skills-proficiency in Microsoft word, Excel and outlook and in clinical systems such as EMIS or System One.
• Ability to multitask.
• Excellent in e-RS and worklist
• Strong interpersonal skills
• Knowledge of local health services/providers
• Competency and interest in digital solutions to health and be able to promote these

Other

• Kindness- a commitment to improving patient care
• Going the extra mile
• Flexibility
• Resourceful
• Common sense
• Resilience

Qualifications

• Minimum of 5 GCSEs /O levels
• Evidence of ongoing learning
• Demonstrable commitment to professional and personal development

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

North Lewisham Primary Care Network

Address

Waldron Health Centre, Ground Floor, Suite 1