Senior Engineer Infrastructure Operations - FCDO Services - SEO

Manchester Digital; England; On-site; GBP 48,000 - 54,000; Full time

Job summary

A government agency protecting national interests seeks a Senior Engineer in Infrastructure Operations. You will monitor and enhance infrastructure solutions while collaborating across teams to resolve technical issues. Essential expertise includes Microsoft certifications, cloud experience, and the ability to mentor junior staff. The role offers a competitive salary and extensive benefits including training opportunities and on-site facilities.

Benefits

Generous holiday entitlement

Civil Service Pension

Access to training and development opportunities

On-site gym

Qualifications

• Ability to mentor junior staff and report to senior management.
• Excellent written and verbal communication skills.
• Substantial experience in enterprise and cloud environments.

Responsibilities

• Support diverse digital initiatives to enhance government operations.
• Manage relationships with customers and external teams.
• Implement resolutions to technical issues quickly and effectively.

Skills

Agile methodology

Microsoft product certifications

Cloud experience (Azure/AWS)

Monitoring applications

Incident management

Problem management

Education

Level 3 Information Communication Technician or equivalent

Agile & ITIL Foundation level

Job description

Senior Engineer Infrastructure Operations - FCDO Services

Location: Hanslope, South East England, MK19 7BH

Contract: Full-time (Permanent) £48,801 - £53,697 plus location allowance £1,750

Closing date: 05/10/2025

Job summary

At FCDO Services we protect the UK’s interests at home and overseas. We design and construct secure government buildings and courier diplomatic packages worldwide, safeguard government tech and a range of other services. Our Digital and Data technology team are at the forefront of digital innovation, delivering bespoke, secure software, programme and application support, and cloud migration projects. You will join a team that supports diverse digital initiatives and aims to shape a data-driven future for UK government.

Providing innovation to government partners

Working at the cutting-edge of technology

It all matters

Implement innovative fixes, even when they haven’t been previously attempted

As a member of our team, you’ll help keep our infrastructure solutions running smoothly. This includes responding to incidents, rectifying technical problems, identifying performance improvements, and minimising security risks. You’ll implement resolutions in collaboration with colleagues and specialists to resolve issues quickly and efficiently. You’ll identify patterns in repeat faults and contribute to changes that prevent recurrence, developing your expertise daily.

Teamwork will be central to your success, as you’ll manage relationships with customers, external teams and suppliers, and collaborate with colleagues across the department to configure, install and reconfigure database and related products. You’ll translate architect drawings, diagrams and data flows, mentor less experienced colleagues, and maintain up-to-date technical and functional documentation to support professional development and adoption of new technologies.

Protect the UK’s interests by minimising security risks and optimising performance

Essential experience includes working in an agile ITIL environment, supporting systems operations in an enterprise setting, and holding expert Microsoft product certifications. A practitioner-level knowledge of programming and supporting hardware, software and cloud systems is important, with a proven track record of delivering effective solutions in a high-pressured team. A background in security-focused environments (e.g., MOD) is common among applicants.

Experience delivering on Azure/AWS cloud deliverables and overall administrative knowledge of cloud environments.

Essential experience with monitoring applications and reporting tools, core infrastructure knowledge, and networking principles.

Experience with backup solutions such as Veeam and with AD/Windows Server technologies (DNS, Group Policy, PKI certificate authentication).

Analytical mindset with experience in problem and incident management, and a good understanding of change and release management; experience in ITIL4 environments is desirable.

Pursue your goals in an organisation like no other

We offer a competitive salary, generous holiday entitlement and Civil Service Pension, plus access to training and development opportunities. Our offices provide an on-site gym, nursery, café, and restaurant, with additional benefits such as interest-free loans for season tickets and bikes.

Explore the Virtual Embassy to see how we deliver for government customers and how you could contribute. Visit virtual-embassy.fcdoservicescareers.co.uk

All colleagues must be security cleared before joining us. Successful applicants will be asked to undergo our vetting process to achieve Develop Vetting (DV) clearance. For more information, visit fcdoservicescareers.co.uk/how-to-apply/

To learn more about our benefits and organisation, please visit fcdoservicescareers.co.uk

Person specification

We are looking for people with:

• Level 3 Information Communication Technician or equivalent level 3 qualification in IT, Computer Science or relevant experience
• Microsoft role-based certification - Expert and relevant product certifications
• Ability to mentor junior staff, reporting to the Lead Engineer, Service Owners and VIPs when necessary
• Excellent written and verbal communication skills for all user levels
• Ability to write KBAs and high/low level technical documentation
• Provide authoritative technical advice and influence teams on the best solutions and process improvements
• Practitioner-level knowledge of hardware, software and systems being supported
• Substantial experience in enterprise environments, cloud experience, and working within a secure environment (e.g., MOD)
• Experience in a high-pressured, fast-paced team

Qualifications

Level 3 Information Communication Technician or equivalent level 3 qualification in IT, Computer Science or relevant experience

Agile & ITIL Foundation level or relevant experience

Microsoft role-based certification - Expert and relevant product certifications

Behaviours

We will assess you against these behaviours during the selection process:

• Changing and Improving
• Communicating and Influencing
• Managing a Quality Service

Technical skills

We will assess you against these technical skills during the selection process:

• Ability to write KBAs and high/low level technical documentation
• Provide authoritative technical advice and influence teams on the best technical solutions and process improvements
• Microsoft role-based certification - Expert and relevant product certifications
• Practitioner-level knowledge of hardware, software and systems
• Substantial experience in enterprise environments, cloud experience and working within a secure environment (e.g., MOD)
• Experience in a high-pressured, fast-paced team