Senior Engineer Infrastructure Operations

FCDO Services; Ovingdean; On-site; GBP 80,000 - 100,000; Full time

Job summary

A government contractor in Ovingdean is looking for a Technical Support Specialist to implement innovative solutions and support systems operations. Ideal candidates will have significant experience in agile environments, cloud systems, and a strong analytical mindset. Join an organization offering competitive salary, excellent benefits, and a diverse workplace culture.

Benefits

Competitive salary

Generous holiday entitlement

Civil Service Pension

On-site gym and cafeteria

Interest-free loans for travel expenses

Qualifications

• Significant experience in an agile ITIL environment.
• Practitioner-level knowledge of programming and supporting hardware, software and Cloud systems.
• Experience with Azure/AWS cloud deliverables.
• Essential experience with monitoring applications and reporting tools.
• Experience with backup solutions such as VEEAM.
• Good understanding of change and release management.

Responsibilities

• Implement innovative technical fixes and respond to incidents.
• Collaborate with customers and external teams to optimize database solutions.
• Create and update technical documentation.
• Minimize security risks and optimize performance.

Skills

Expert Microsoft product certifications

Agile ITIL experience

Programming knowledge

Azure/AWS experience

Backup solutions experience (VEEAM)

General infrastructure knowledge

Analytical mindset

Job description

Overview

At FCDO Services we protect the UK’s interests at home and overseas. We design and construct secure government buildings and courier diplomatic packages worldwide, safeguard government tech and a whole lot more. Our work is as varied and vital as it gets, but we never lose sight of our people. Their skills, aspirations and growth mean as much as the global mission we’re on. In our world, it all matters.

Our Digital and Data technology team are at the forefront of digital innovation. They provide best in-class solutions for our clients, helping to shape and support a data driven future for UK government. Whether it’s creating bespoke, secure software, offering programme and application support or moving an entire embassy’s servers to a Cloud platform. No matter the task, they are on hand to support. Now, you’ve got the opportunity to join them.

Providing innovation to government partners. Delivering best-in-class solutions. Working at the cutting-edge of technology. It all matters.

Responsibilities

• Implement innovative fixes, even when they haven’t been previously attempted.
• As a member of our exceptional team, play a vital role in keeping our infrastructure solutions running smoothly. Respond to incidents and rectify technical problems, or identify where performance could be optimised and security risks minimised. Implement resolutions while ensuring high-quality service for customers.
• Identify patterns and trends in repeat issues and faults and determine changes that need to be made to develop your expertise each day.
• Collaborate with customers, external teams and suppliers; work with colleagues across the department to explore innovative approaches to configuring, installing and reconfiguring our database and related products. Translate architect’s drawings, diagrams and data flows; help less experienced colleagues learn as you work.
• Create, assess and update technical and functional documentation; maintain your own professional development and introduce the latest technologies to the team.
• Protect the UK’s interests by minimising security risks and optimising performance.

Qualifications and Experience

• Significant experience in an agile ITIL environment including supporting systems operations in an enterprise setting; expert Microsoft product certifications.
• Practitioner-level knowledge of programming and supporting hardware, software and Cloud systems; proven track record of providing effective solutions in a high-pressured team. Background in security-focused environments (e.g., MOD or equivalent) is possible.
• Experience with Azure/AWS cloud deliverables and administrative knowledge working in a cloud environment.
• Essential experience with monitoring applications and reporting tools; core skills in general infrastructure knowledge and networking principles.
• Experience with backup solutions such as VEEAM; essential experience in AD/WinTel (DNS, Group Policy, PKI certificate authentication).
• Analytical mindset; ability to draft and interpret professional and technical documents. Good understanding of change and release management; desirable experience in other ITIL4 environments.

Benefits and How to Apply

• Pursue your goals in an organisation like no other. Competitive salary, generous holiday entitlement and Civil Service Pension. Access to training and other development opportunities.
• On-site facilities include gym, nursery, café and restaurant. Interest-free loans on season tickets and bikes to help you get to work.
• Visit our Virtual Embassy to see your future team’s work in action: virtual-embassy.fcdoservicescareers.co.uk.
• All colleagues must be security cleared before joining. Successful applicants will undergo Developed Vetting (DV) clearance. More information on vetting is available at fcdoservicescareers.co.uk/how-to-apply/.
• For more about our benefits and organisation, visit fcdoservicescareers.co.uk. Closing date: 05/10/2025.

Inclusive Employment

It takes a diverse team to protect a diverse world. We support every individual to ensure you are welcome and valued. We are a Disability Confident employer and a ‘Carer Confident’ workplace.