Senior Duty Manager - Guest Services & VIP Care

Hilton Worldwide, Inc.; Glasgow; On-site; GBP 30,000; Full time

Job summary

A leading global hospitality company in Glasgow is seeking a Duty Manager who will oversee guest interactions in the hotel lobby, manage complaints, and ensure exceptional service. The ideal candidate has supervisory experience in the hotel industry, excellent leadership skills, and a passion for guest satisfaction. This role requires strong knowledge of health and safety procedures and proficiency in managing guest experiences. The position offers an annual salary of £29,046 along with various team member perks.

Benefits

Annual salary of £29,046

Smart uniform provided

Free meals when on duty

Career personal development programs

Team Member Travel Program

High street discounts

28 days holiday increasing to 33 days

Discounted dental and health cover

Free Parking

Discounted Taxi after hours

Qualifications

• Previous supervisory experience in Front Office within the hotel/leisure/retail sector.
• Calm, efficient and ability to work well under pressure.
• Strong commercial acumen and management experience.

Responsibilities

• Engage guests in conversation and provide assistance.
• Manage and resolve guest complaints promptly.
• Coordinate services for long-stay guests.

Skills

Supervisory experience

Knowledge of Health and Safety

Leadership skills

Exceptional communication skills

Commercial acumen

Guest service focus

Education

Degree or diploma in Hotel Management

Job description

A leading global hospitality company in Glasgow is seeking a Duty Manager who will oversee guest interactions in the hotel lobby, manage complaints, and ensure exceptional service. The ideal candidate has supervisory experience in the hotel industry, excellent leadership skills, and a passion for guest satisfaction. This role requires strong knowledge of health and safety procedures and proficiency in managing guest experiences. The position offers an annual salary of £29,046 along with various team member perks.