Senior Digital Product Manager HomeCare, Memberships & OD

British Gas; Greater London; On-site; GBP 100,000 - 125,000; Full time

Job summary

A leading energy provider seeks a Senior Digital Product Manager to take ownership of their digital sales strategy. You’ll lead a small team in an agile environment, focusing on delivering innovative customer experiences and driving commercial growth. The role requires a proven track record in ecommerce, strong data-driven decision making, and collaboration with diverse teams. This position offers flexibility and emphasizes employee well-being, making it a great opportunity for those passionate about sustainability and digital innovation.

Benefits

Flexible work arrangements

Support for physical and emotional well-being

Qualifications

• Proven track record in ecommerce and product management.
• Deep experience in data-led product optimisation, including A/B and multivariate testing.
• Strong understanding of digital performance and conversion metrics.

Responsibilities

• Drive Continuous Improvement of digital sales strategies.
• Shape key product hypotheses into impactful features.
• Champion customer-centricity using market trends.
• Collaborate to design exceptional customer experiences.
• Manage the product backlog based on value versus effort.
• Advocate for agile practices across the business.

Skills

ecommerce management

data-led product optimisation

collaboration with UX/UI teams

performance-driven decision making

Job description

Overview

Join Centrica Home Product & Design as a Senior Digital Product Manager and take ownership of our digital sales strategy working with brands such as British Gas. You will lead and develop a small team, working in an agile environment to deliver exceptional customer experiences and drive commercial growth.

Responsibilities

• Drive Continuous Improvement: Challenge the status‑quo—your own ideas and those of others—to deliver meaningful growth.
• Own the Digital Sales Strategy: Shape key product hypotheses into impactful features or functionality. Use measurable product principles and OKRs to assess performance and identify areas for improvement.
• Champion Customer‑Centricity: Stay ahead of market trends and competitor offerings. Use customer insights to inform product development and digital strategy in fast‑moving markets.
• Design Exceptional Experiences: Collaborate with UX and UI teams to create seamless, innovative customer journeys that deliver best‑in‑class experiences and drive conversions.
• Collaborate Across Functions: Work closely with Propositions, Content, Marketing, and Technology teams to launch and optimise features that enhance the ecommerce experience.
• Manage the Backlog: Own and prioritise the product backlog based on value versus effort—not just stakeholder requests. Be confident in challenging and pushing back where needed.
• Champion Agile Practices: Advocate for Agile methodologies across the business, demystifying the process and demonstrating its value.
• Build a High‑Performing Team: Partner with the Scrum Master to lead a high‑performing squad. Actively participate in sprint ceremonies and foster a culture of continuous learning.

What We're Looking For

Essential

• Proven track record in ecommerce and product management.
• Deep experience in data‑led product optimisation, including A/B and multivariate testing, user research (qualitative and quantitative), and analytics.
• Strong understanding of digital performance and conversion metrics.
• Passion for data, insights, and performance‑driven decision making.
• Experience collaborating with Technology, UX/UI, and Design teams in an agile environment.

Desirable

• Ability to prioritise based on value versus effort.
• Expertise in writing user stories that put customer needs first.
• Structured approach to moving from hypothesis to outcomes (e.g., through user story mapping or design sprints).

Why should you apply?

We're not a perfect place – but we're a people place. Our priority is supporting the many realities our people face. Life is about so much more than work. That’s why we’ve designed our total rewards to give you the flexibility to choose what you need, when you need it, ensuring that you and your family are supported not only financially, but physically and emotionally too. Visit the link below to discover why we’re a great place to work and what being part of more means for you.

https://www.morethanacareer.energy/britishgas

If you’re full of energy, fired up about sustainability, and ready to craft not only a better tomorrow, but a better you, then come and find your purpose in a team where your voice matters, your growth is non‑negotiable, and your ambitions are our priority.

Help us, help you. We would love for you to share any information about yourself throughout our recruitment process so that we can better understand you and help shape your journey.