Senior Desktop Engineer

LA International; Devon and Torbay; On-site; GBP 30,000 - 45,000; Full time

Job summary

A UK government-aligned ICT consultancy is seeking a Desktop Engineer responsible for providing 1st and 2nd line support for desktop environments. The ideal candidate will have experience with Windows 11 and PC builds, possess strong technical and interpersonal skills, and be proficient in MS Excel. Candidates with security clearance are encouraged to apply, as clearance will be required for successful applicants.

Qualifications

• Experience with PC builds or deskside support.
• Ability to work under pressure with tight deadlines.
• Awareness of GDPR guidelines.

Responsibilities

• Provide 1st and 2nd line support for incidents.
• Maintain high service standards for clients.
• Assist in software installation and deployment.

Skills

Self-motivated

Good technical skills

Interpersonal skills

Multi-tasking

Attention to accuracy

Tools

Windows 11

MS Excel

M365

Intune

ServiceNow

Job description

Overview

Job Description Desktop Engineer. Day-to-day activities will include resolving a wide variety of desktop software and hardware incidents and service requests, whilst minimising disruption and providing first-class customer service.

Responsibilities

• Responsible for maintaining and promoting highest level of service to the client.
• Adhering to technical standards, service delivery processes and ensuring service delivery is both cost effective and efficient.
• Provide 1st and 2nd Line support for Incidents and Catalog requests.
• Desktop / Laptop / VDI - build, configuration, and deployment to end users.
• PABX administration and support.
• Supporting Win11 issues, hardware, testing capability.
• Assist with software installation / deployment.
• Software and hardware troubleshooting.
• Work within challenging SLA's and follow escalation paths to the leadership team and product specialists and 3rd parties promptly when required.
• Smartphone support (InTune).
• Local network cable patching.
• Assisting with customer projects on an ad-hoc basis.
• Create and update procedural documentation.

Project

Client project to increase staff augmentation to support client in their day-to-day multi-faceted IT support.

Services

To provide IT support to the End Client, providing desktop hardware and software support, Windows 10 and 11, IMACs, VDI, and some telephony support.

Experience Required

• We are looking for a self-motivated team player with good technical and interpersonal skills.
• You will be able to multi-task and enjoy working under pressure with tight deliverables.
• You will take pride in the quality of your work and enjoy being part of a highly motivated team, being able to learn new technology and skills.
• Previous PC Build or Deskside experience with Windows 11.
• MS Excel experience.
• Awareness of GDPR guidelines on personal data handling.
• You will need to have an eye for accuracy and be able to follow required governance processes.
• Experience with any of the following will be beneficial although training will be provided: M365, Autopilot, Intune, ServiceNow.

Due to the nature and urgency of this post, candidates holding or who have held high level security clearance in the past are most welcome to apply. Successful applicants will be required to be security cleared prior to appointment, which can take up to a minimum of 10 weeks. The organisation is a UK government–aligned ICT recruitment and project solutions consultancy. Note: content includes company-specific branding and awards information which may be subject to updating.