Senior Deskside Engineer

Michael Page; Ringway; On-site; GBP 45,000 - 55,000; Full time

Job summary

A reputable organisation in the industrial sector is seeking a Senior Deskside Engineer in Manchester to provide deskside technical support. The successful candidate will manage IT equipment, troubleshoot issues, and ensure smooth IT operations in a fast-paced environment. This full-time position offers a competitive salary between £45,000 and £55,000, along with a comprehensive benefits package and opportunities for career growth in a supportive company culture.

Benefits

Comprehensive benefits package

Opportunities for career growth

Supportive company culture

Qualifications

• Strong working knowledge across the MS Stack including Windows OS and Active Directory.
• Ability to troubleshoot and resolve hardware, software, network, and system issues.
• At least three years of experience in IT support or a similar role.

Responsibilities

• Provide deskside support for IT-related issues.
• Manage and maintain IT equipment.
• Support software and hardware system installations and updates.

Skills

MS Stack knowledge

Troubleshooting hardware/software issues

Team management experience

Communication skills

ITIL certification

Experience with Service management tools

Willingness to learn

Attention to detail

Tools

ServiceNOW

SysAID

Microsoft Office

Job description

We are seeking a Senior Deskside Engineer to join a reputable organisation in the industrial/manufacturing sector. The successful candidate will provide technical support and ensure smooth IT operations in a fast‑paced environment in Manchester.

Client Details

This role is with a well‑established organisation in the industrial/manufacturing industry. They are a medium‑sized company focused on delivering operational excellence and innovative solutions. The team is committed to maintaining high standards in technology support.

Responsibilities

• Provide deskside support for IT‑related issues, ensuring minimal disruption to business operations.
• Respond promptly to service requests, troubleshooting hardware and software problems effectively.
• Manage and maintain IT equipment, ensuring optimal performance and reliability.
• Support the installation, configuration, and updates of software and hardware systems.
• Collaborate with the technology department to improve IT support processes and documentation.
• Assist in maintaining IT security protocols and compliance within the organisation.
• Provide technical expertise and guidance to team members and other departments as needed.
• Work on IT projects to enhance system efficiency and user experience.

Qualifications

• Strong working knowledge across the MS Stack including the Windows OS Family, Active Directory (hybrid)
• Ability to troubleshoot and resolve hardware, software, network, and system issues.
• Line management or team lead experience
• Demonstrated ability to work effectively in a team environment
• ITIL certification or experience
• Excellent communication, customer service, and interpersonal skills
• Experience of Service management tools eg ServiceNOW, SysAID etc
• Willingness to learn new skills and technologies
• At least three years of experience in IT support or similar role
• Knowledge of MS Windows operating system, Microsoft Office
• Ability to troubleshoot and diagnose IT issues and provide solutions
• Attention to detail, accuracy, and quality
• Ability to work under pressure and meet deadlines

Job Offer

Competitive salary ranging from £45000 to £55000 per annum.

Permanent position with opportunities for career growth within the industrial/manufacturing sector.

Comprehensive benefits package to support your professional and personal well‑being.

Collaborative and supportive company culture in a Manchester‑based office.

If you are a motivated Senior Deskside Engineer looking to advance your career in the industrial/manufacturing industry, we encourage you to apply today.