Senior Delivery Manager - ServiceNow Automation

UBDS Group; City Of London; Hybrid; GBP 75,000 - 85,000; Full time

Job summary

A leading technology transformation company in the UK is seeking a Senior Delivery Manager to lead high-impact service transformation projects. This role requires proven experience in IT service transformation, particularly in public sector environments, and a strong understanding of ServiceNow. You will oversee complex delivery programmes and work with cross-functional teams to drive operational efficiency. The ideal candidate will have a background in project management methodologies like Agile and Waterfall. Benefits include private medical cover and a flexible working environment.

Benefits

Training and personal development options

Private medical cover

Discretionary bonus based on performance

25 days of holiday plus additional days

Electric Vehicle leasing

Contributory Pension Scheme

Death in service cover

Hybrid working environment

Qualifications

• Proven experience in IT service transformation within public or regulated environments.
• Track record of managing delivery across Agile SAFe and Waterfall methodologies.
• Right to work in the UK and security clearance eligibility may be required.

Responsibilities

• Lead high‑impact service transformation projects.
• Oversee complex delivery programmes collaborating with cross‑functional teams.
• Drive operational efficiency and deliver measurable outcomes.

Skills

End‑to‑end project delivery across complex service transformation programmes

ServiceNow (ITSM CMDB) and automation implementation experience

Strong stakeholder engagement and governance skills

Project management certification (PMP PRINCE2)

Familiarity with API integrations, data security and reporting frameworks

Tools

Microsoft Project

Kanban

Scrum

Job description

A leading technology transformation company in the UK is seeking a Senior Delivery Manager to lead high-impact service transformation projects. This role requires proven experience in IT service transformation, particularly in public sector environments, and a strong understanding of ServiceNow. You will oversee complex delivery programmes and work with cross-functional teams to drive operational efficiency. The ideal candidate will have a background in project management methodologies like Agile and Waterfall. Benefits include private medical cover and a flexible working environment.