Senior Customer Success Specialist

Vermelo RPO; Southborough; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading customer success firm is seeking a Customer Success Leader to enhance customer experience and drive long-term growth. This role involves leading customer training programs, managing complex onboarding, and fostering relationships with senior stakeholders. The ideal candidate will have experience in delivering impactful training and data-driven insights connecting usage to business outcomes. A hybrid working model and comprehensive benefits are offered, making this an exciting opportunity for career progression.

Benefits

Fantastic Salary

Monday-Friday 9 am -5 pm

Hybrid working model

Free parking on site

Health Assured Employee Assistance Programme (EAP)

Private Medical Insurance

24 days of holiday plus Bank Holidays

Life Assurance (x4 salary)

Pension

Qualifications

• Strong experience in delivering customer training programs and leading executive-level sessions.
• A proven ability to build influence and trust with senior stakeholders.
• A track record of driving ROI, adoption, and structured success plans.

Responsibilities

• Leading onboarding experiences for large, complex customers.
• Delivering impactful training from workshops to virtual sessions.
• Creating high-quality training content for global adoption.

Skills

Customer training programs

Building influence with stakeholders

Driving ROI

Presentation skills

Managing complex onboarding

Data-driven mindset

Communication skills

Job description

Join Us as a Customer Success Leader Driving Impact at Scale

Are you passionate about helping customers get real value from the solutions they use? Do you thrive on building strong relationships, guiding senior stakeholders, and creating customer experiences that truly make a difference? If so, this role puts you at the heart of long-term customer growth and success.

We're looking for someone who can take ownership of a portfolio of high-value accounts, act as a trusted strategic advisor, and ensure customers are fully empowered, engaged, and set up for continued success.

What You ll Be Doing

• Leading smooth, confident onboarding experiences for large, complex customers.
• Delivering impactful training from hands-on workshops to virtual sessions and train-the-trainer programs.
• Partnering with customer leadership to embed knowledge into their internal processes across multiple sites and regions.
• Creating high-quality training content that drives consistent global adoption.
• Building long-term relationships focused on retention, renewals, and measurable value.
• Running strategic success plans and supporting regular business reviews that highlight ROI.
• Acting as the internal voice of the customer, influencing product, operations, and support improvements.
• Reporting on critical success metrics: adoption, retention, NPS/CSAT, and customer advocacy.
• Driving advocacy by securing testimonials, case studies, and reference opportunities.

What You ll Bring

• Strong experience delivering customer training programs and leading executive-level sessions.
• A proven ability to build influence and trust with senior stakeholders.
• A track record of driving ROI, adoption, and structured success plans.
• Standout presentation, facilitation, and communication skills.
• Experience managing complex onboarding, integrations, and enterprise-level rollouts.
• Confidence leading QBRs and executive business reviews.
• A data-driven mindset, connecting usage and adoption to meaningful business outcomes.
• Clear, polished written and verbal communication.

Perks of the Role.

• Fantastic Salary
• Monday-Friday 9 am -5 pm
• Hybrid working model.
• Free parking on site
• Health Assured Employee Assistance Programme (EAP)
• Private Medical Insurance
• 24 days of holiday plus Bank Holidays
• Life Assurance (x4 salary)
• Pension

This role offers a genuine career opportunity for progression within the company. If you are a strategic thinker, relationship builder, and results-driven individual please apply with your CV today!