Senior Customer Success Manager — Remote, High Growth, Uncapped OTE

Marstep; Remote; GBP 42,000 - 50,000; Full time

Job summary

A fast growing Tech Start-up in Greater London is seeking a Senior Customer Success Manager to manage and grow customer accounts while ensuring high renewal rates. The role offers steep career acceleration with responsibilities including leading renewal conversations and coaching team members. The company promotes a flexible and remote working environment with excellent benefits including 25 days of holiday and a robust work-from-home allowance.

Benefits

25 days holiday per year

2 wellness days per year

Remote, flexible working

Work-from-home allowance

Great social environment

Qualifications

• Strong experience in customer success, account management, or similar B2B SaaS roles.
• Understanding of the education market or SaaS tech sector is essential.
• Proven track record of driving renewals and managing multiple complex accounts.

Responsibilities

• Build a strong understanding of the product and customer base.
• Manage a portfolio of approximately 35–50 customer accounts.
• Be accountable for approximately £500k–£700k in annual renewal revenue.
• Lead renewal conversations and support other Customer Success Managers.
• Drive early renewals targeting £600k this year.

Skills

Customer success experience

Account management

Understanding of B2B SaaS

Coaching or mentoring

Job description

A fast growing Tech Start-up in Greater London is seeking a Senior Customer Success Manager to manage and grow customer accounts while ensuring high renewal rates. The role offers steep career acceleration with responsibilities including leading renewal conversations and coaching team members. The company promotes a flexible and remote working environment with excellent benefits including 25 days of holiday and a robust work-from-home allowance.