Senior Customer Success Manager

MoEngage; Greater London; On-site; GBP 50,000 - 70,000; Full time

Job summary

A leading customer engagement platform is seeking an experienced Account Manager to onboard clients and provide technical support. The ideal candidate has 3+ years of experience in SaaS, a strong understanding of the mobile ecosystem, and excellent communication skills. You will advise clients on maximizing their use of the platform and champion their growth through strategic engagement. Join a passionate team that values diversity and innovation, driving meaningful client relationships.

Qualifications

• 3 years of experience with clients or managed accounts.
• Previous experience in a SaaS Success or Support Engineer role is a plus.
• SaaS and B2B experience required.

Responsibilities

• Onboard closed leads with integration support.
• Be the point of contact for accounts, responsible for their growth.
• Advise clients on effective ways to use MoEngage Platform.

Skills

Technical Presales experience

Account Management

Mobile Ecosystem understanding

Strong written and verbal communication

Empathy

Tools

Remote Access Software

IT Service Management

Github

Google Suite

Job description

MoEngage is an insights‑led customer engagement platform trusted by 1350 global consumer brands including McAfee Flipkart Dominos Nestle Deutsche Telekom and OYO. MoEngage combines data from multiple sources to help brands gain a 360‑degree view of their customers.

MoEngage Analytics arms marketers and product owners with insights into customer behavior. Brands can leverage MoEngage Personalize to orchestrate journeys and build 1:1 conversations across the website, mobile, email, social and messaging channels. MoEngage Inform the transactional messaging infrastructure helps unify promotional and transactional communication to a single platform for better insights and lower costs. MoEngage’s AI Suite helps marketers develop winning copies and creatives, optimize campaigns and channels that boost engagement and help with faster execution.

For over a decade consumer brands in 60 countries have been using MoEngage to power digital experiences for over a billion monthly customers. With offices in 15 countries MoEngage is backed by Goldman Sachs Asset Management B Capital Steadview Capital Multiples Private Equity Eight Roads F‑Prime Capital Matrix Partners Ventureast and Helion Ventures.

MoEngage was named a Contender in The Forrester Wave: Real‑Time Interaction Management Q1 2024 report and Strong Performer in The Forrester Wave 2023 report. MoEngage was also featured as a Leader in the IDC MarketScape: Worldwide Omni‑Channel Marketing Platforms for B2C Enterprises 2023.

Roles and Responsibilities

• Onboard closed leads with Integration support
• Be the point of contact for Accounts and be responsible for the growth of the customer
• Advise clients on the most effective ways to use the MoEngage Platform
• Be a Product Evangelist consulting the top internet companies on their growth.

Requirement

• 3 years of experience with clients or managed accounts across Technical Presales Technical Account Management
• Understanding of the Mobile Ecosystem & App Marketing. Previous experience in Success or Support Engineer role for a SaaS company is a plus.
• SaaS and B2B experience is must.
• Ability to understand customer requirements and see how MoEngage can add value in various way.
• Take ownership of the relationship post sales and grow the customer
• Champion the product and be an evangelist
• Empathy - Needed in any client facing role also important for working with other teams.
• Strong written and verbal communication skills

At MoEngage we respect and value differences. We believe that when people from diverse backgrounds and perspectives collaborate we create the most value for our clients, our employees and society. We embrace diversity and uphold a strong set of values. We are committed to inclusivity and take pride in providing equal opportunities for success and at MoEngage is based solely on professional competence, skills and experience. We stand firmly against all forms of discrimination and support equal rights and opportunities regardless of gender, ethnicity, abilities, age, identity, orientation or expression, marital status (including pregnancy), religion and beliefs or any other status protected by our policy to comply with all applicable national, state and local laws related to non‑discrimination and equal opportunity. MoEngage is truly a place where everyone can bring their passions, authentic selves and talents to work collaborating to drive progress and solve meaningful challenges.

Why Join Us!

At MoEngage we are passionate about our team and technology - see below to know more about us.

Scale @MoEngage

We handle more than a billion messages every day. Rest assured you will be surrounded by really smart and passionate people as we scale much more to build a world‑class team.

Required Experience :Manager

Key Skills

Debugging, Remote Access Software, IT Service Management, IOS, Multithreading, VPN, Neo4j, FISMA, SSO, Github, Google Suite, Troubleshooting

Employment Type: Full-Time

Experience: years

Vacancy: 1