Senior Customer Success Manager

Sphere Digital Recruitment; Greater London; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

A progressive SaaS company in London is seeking a Senior Customer Success Manager. You will ensure seamless customer onboarding, drive adoption, and identify growth opportunities. The ideal candidate has over 3 years in Customer Success within a B2B SaaS environment and strong knowledge of data platforms. This role offers a competitive salary plus equity options, as well as a hybrid working model, generous holiday allowance, and a supportive culture.

Benefits

Competitive salary

Quarterly bonus

Equity options

Generous holiday allowance

Annual team trips abroad

Weekly lunch club

Supportive team culture

Qualifications

• 3+ years in Customer Success or Account Management in a B2B SaaS business.
• Strong understanding of data platforms, analytics tools, and ETL processes.
• Excellent communicator with the ability to engage both technical and non-technical audiences.

Responsibilities

• Lead post-sale onboarding and deliver value-driven outcomes for enterprise and mid-market clients.
• Build strong relationships with key decision-makers, identifying opportunities for growth and expansion.
• Collaborate cross-functionally with Product, Engineering, and Professional Services teams.

Skills

Customer Success

Account Management

Data platforms

Analytical tools

Contract negotiation

Communication

Job description

Senior Customer Success Manager - AI & Data SaaS Scale-Up

Salary: Competitive + Quarterly Bonus

Location: London (Hybrid)

Type: Permanent

The Company

Our Client is a rapidly growing SaaS business delivering cutting-edge data automation and AI solutions. They empower enterprise and mid-market businesses to simplify complex data challenges and unlock actionable insights at scale. Backed by top-tier investors, they're building a category-defining platform and scaling quickly.

The Role

As a Senior Customer Success Manager, you'll act as a trusted advisor to a portfolio of strategic customers—ensuring seamless onboarding, long-term adoption, and commercial growth opportunities. This is a high-impact role for someone passionate about helping customers get tangible results from technology.

You'll:

• Lead post-sale onboarding and deliver value-driven outcomes for enterprise and mid-market clients.
• Build strong relationships with key decision-makers, identifying opportunities for growth and expansion.
• Collaborate cross-functionally with Product, Engineering, and Professional Services teams to deliver customer outcomes.
• Own renewals and negotiate contracts, with support from leadership.
• Champion the customer internally, influencing product roadmap and service delivery.

About You

• 3+ years in Customer Success or Account Management in a B2B SaaS business.
• Strong understanding of data platforms, analytics tools, and ETL processes.
• Commercially savvy, with experience in renewals and contract negotiation.
• Excellent communicator with the ability to engage both technical and non-technical audiences.
• Proactive, collaborative, and highly organised, with a passion for solving customer challenges.
• Bonus: Background in consultancy, technical onboarding, or working in a high-growth scale-up.

What’s On Offer

• Competitive salary with quarterly bonus.
• Equity options to share in the company’s growth.
• Hybrid working (London office).
• Generous holiday allowance plus annual work-from-anywhere option.
• Annual team trips abroad, team socials, and regular company events.
• Strong parental package, weekly lunch club, snacks, and a supportive team culture.

Why Apply

• Join a fast-growing, VC-backed SaaS scale-up at the forefront of AI and data automation.
• Work closely with leadership and product teams, shaping the customer experience.
• Enjoy autonomy, career growth, and the chance to make an immediate impact.

Apply Now

If you're passionate about building deep customer relationships and driving measurable results for clients through AI-driven data solutions, we'd love to hear from you.

Sphere Digital Recruitment currently have a variety of job opportunities across digital so feel free to get in touch with us to find out how we can help you. Please take a look at our website.

Sphere is an equal opportunities employer. We encourage applications regardless of ethnic origin, race, religious beliefs, age, disability, gender or sexual orientation, and any other protected status as required by applicable law.

If you require any adjustments or additional support during the recruitment process for any reason whatsoever, please let us know.