Senior Customer Success Lead — Strategic Growth & Renewals

Vista Equity Partners Management, LLC; City Of London; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading financial technology firm in London seeks an experienced Customer Success Manager to strengthen relationships with clients and drive product adoption. The ideal candidate has at least 5 years of experience in account management or a related field and possesses excellent negotiation and interpersonal skills. This role requires regular travel and offers the opportunity to work on innovative projects in the fintech industry.

Qualifications

• At least 5 years experience in customer success or account management roles.
• Experience in SaaS or software industry preferred.
• Fluency in additional languages is beneficial.

Responsibilities

• Build relationships with client executives to understand their strategic goals.
• Drive client issue escalations and ensure successful resolutions.
• Create success plans to align client objectives with product features.

Skills

Customer relationship management

Data-driven decision making

Strong interpersonal skills

Negotiation skills

Project management

Job description

A leading financial technology firm in London seeks an experienced Customer Success Manager to strengthen relationships with clients and drive product adoption. The ideal candidate has at least 5 years of experience in account management or a related field and possesses excellent negotiation and interpersonal skills. This role requires regular travel and offers the opportunity to work on innovative projects in the fintech industry.