Senior Customer Service Delivery Manager

Arvato; East Midlands; On-site; GBP 80,000 - 100,000; Full time

Job summary

A global customer experience leader in the UK is seeking an experienced Senior Customer Service Delivery Manager to ensure operational excellence across client accounts. The successful candidate will lead customer service delivery teams, managing multiple operations to achieve outstanding results. With a competitive salary of up to £58,000 per annum and a full-time commitment of 40 hours per week, this position offers an exciting opportunity for someone ready to make an impact in a growing organization.

Responsibilities

• Lead and manage customer service delivery teams across multiple operations.
• Ensure operational excellence and outstanding results from service teams.

Job description

Company description :

Bertelsmann is a media, services and education company that operates in about 50 countries around the world. It includes the broadcaster RTL Group, the trade book publisher Penguin Random House, the magazine publisher Gruner + Jahr, the music company BMG, the service provider Arvato, the Bertelsmann Printing Group, the Bertelsmann Education Group, and Bertelsmann Investments, an international network of funds. The company has 117,000 employees and generated revenues of €17.1 billion in the 2015 financial year. Bertelsmann stands for creativity and entrepreneurship. This combination promotes first-class media content and innovative service solutions that inspire customers around the world

Job description :

Salary : Up to £58,000 p.a

Location : East Mids, Derby site

Hours : 40 hours per week

Arvato is a global leader in customer experience, business process outsourcing and digital transformation. We partner with some of the worlds most recognisable brands to deliver exceptional customer service at scale. As we continue to grow, we are seeking an experienced Senior Customer Service Delivery Manager to lead operational excellence across our client accounts and ensure that our service teams deliver outstanding results.

Your Tasks :

Lead, manage and develop customer service delivery teams across multiple operational a...