Senior Customer Service Advisor - Sales

Jewson Ltd; Hatching Green; On-site; GBP 22,000 - 28,000; Full time

Job summary

A leading building materials distributor is looking for Sales Advisors to drive sales and provide excellent customer service. The role involves interacting with customers, fulfilling orders, and supporting branch success. Ideal candidates should have a strong sales focus and experience in a similar position. Flexible working arrangements and a competitive benefits package are offered.

Benefits

Competitive salary

Generous staff discounts

Opportunities for career growth

Flexible working arrangements

Qualifications

• Experience working within a Builders Merchant is beneficial.
• A strong sales focus with experience in a similar role.
• A strong communicator with some leadership experience.
• A passion for delivering great customer service.

Responsibilities

• Get to know our product lines to enhance customer interactions.
• Maximise customer interactions to drive sales through upselling.
• Support branch team to deliver success and suggest improvements.
• Develop new customer accounts and manage relationships.
• Ensure timely fulfillment of customer orders.
• Act as direct support to branch management.

Skills

Sales focus

Strong communication

Customer service

Leadership experience

Job description

Overview

Our Sales Advisors are focused on driving and supporting sales in branch as well as demonstrating great customer service. You'll be the face (and voice!) of the business, often the first point of contact a customer has with us. You'll chat with customers throughout the day, both on the phone and in branch, helping them find the materials they need for their projects and converting these into orders as well as building trust and lasting relationships with regular and new customers.

Are you based in the Harpenden area? Do you have a passion for sales and enjoy working in a varied, customer facing role in a fast paced builders merchant environment?

Responsibilities

• Get to know our product lines and services in order to make the most of all customer interactions in line with our Jewson values
• Maximise customer interactions to drive sales and profit targets through upselling and cross-selling relevant products offering specific product advice
• Support the branch team to deliver success and suggest opportunities for continuous improvement
• Develop new customer accounts and lapsed accounts
• Build strong, effective relationships with customers and suppliers, managing feedback accordingly
• Ensure all customer orders are fulfilled in a timely fashion
• Follow plans to continuously improve customer experience
• Act as a direct support to branch management and work closely with the area sales manager
• Understand local market issues and communicate to Manager to support sales growth plans
• Advise customers on trading terms and conditions and information in relation to customer accounts and credit levels
• Use our in-house systems to process customer orders and payments, organise delivery times, update customer accounts and keep customers updated throughout their journey
• Operate in a fast-paced Builders Merchant environment, delivering excellent customer service and professional guidance throughout the customer journey

Requirements

• Experience working within a Builders Merchant would be extremely beneficial
• A strong sales focus with experience in a similar role
• A strong communicator with some leadership experience
• A passion for delivering great customer service

Benefits

• A competitive salary and benefits package, plus generous staff discounts
• A supportive team environment where your contributions are recognized and valued
• Opportunities to grow your skills and career within our organization
• Flexible working arrangements to help you balance work and life
• Our Sales Advisors are focussed on driving and supporting sales in branch as well as demonstrating great customer service. You'll be the face (and voice!) of the business, often the first point of contact a customer has with us.

At Jewson, we're proud to be part of STARK Building Materials UK, a leading building materials distributor in Northern Europe. We connect suppliers of heavy building materials with the professional craftspeople who build, renovate, and maintain the cities of tomorrow. We're a friendly and collaborative team, passionate about what we do and committed to doing it well.