Senior Customer Service Advisor - Remote (EN/JA)

Sedgwick; Remote; GBP 60,000 - 80,000; Full time

Job summary

A leading insurance services provider in the UK is seeking a Senior Customer Service Advisor to deliver exceptional service in a dynamic, home-based role. You will be responsible for resolving complex customer queries while mentoring junior advisors. Proficiency in English and Japanese, alongside strong problem-solving and communication skills, is essential. This position offers a competitive salary and flexible working arrangements to support work-life balance.

Benefits

Competitive salary

Self-Invested Personal Pension Scheme (SIPP)

25 days holiday plus bank holidays

Flexible working from home or office

Private healthcare plan

Life assurance

Group Income Protection

Employee assistance programme

Voluntary benefits

Qualifications

• Fluent in English and Japanese, both written and oral.
• Strong ability to deliver exceptional service and resolve complex queries.
• Ability to maintain quality standards with accurate data entry.
• Comfortable managing high volumes of calls and emails simultaneously.
• Advanced capability to resolve issues and de-escalate situations.
• Proven background in customer service roles.
• Excellent communication and relationship-building abilities.
• Ability to work effectively in a busy team environment.
• Experience mentoring and supporting peers.

Responsibilities

• Deliver outstanding service across calls and emails.
• Resolve issues quickly and effectively.
• Mentor junior advisors and share best practices.
• Drive team success through effective communication.

Skills

Bilingual proficiency

Customer service expertise

Attention to detail

Multitasking ability

Problem-solving skills

Technical proficiency

Previous experience

Interpersonal skills

Team collaboration

Leadership qualities

Education

GCSE level or equivalent qualification

Tools

Office 365

Job description

A leading insurance services provider in the UK is seeking a Senior Customer Service Advisor to deliver exceptional service in a dynamic, home-based role. You will be responsible for resolving complex customer queries while mentoring junior advisors. Proficiency in English and Japanese, alongside strong problem-solving and communication skills, is essential. This position offers a competitive salary and flexible working arrangements to support work-life balance.