Senior Customer Service Advisor

Avnet; Preston; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A global technology distributor is seeking a Senior Customer Service Advisor in Preston, England. The ideal candidate will excel at customer interaction, order processing, and issue resolution. Key responsibilities include managing customer inquiries, supporting the sales team, and maintaining accurate records. A proactive attitude and strong communication skills are essential for this role, along with problem-solving abilities. The position offers a competitive salary and flexible hybrid working arrangements.

Benefits

Competitive salary

Pension scheme

Health Cash Plan

25 days holiday (plus bank holidays) with the option to buy additional days

Free onsite parking

Recognition reward programs and staff discounts

Qualifications

• Proactive attitude and strong communication skills (telephone, online, and email).
• Ability to follow instructions and work as part of a team.
• Self-starter with excellent problem-solving skills.

Responsibilities

• Respond to customer inquiries and resolve issues with care and efficiency.
• Manage order tracking, invoicing, returns, and discrepancies.
• Support the sales team with quotes, stock queries, and reporting.
• Maintain accurate records and documentation.
• Identify opportunities to improve processes and customer experience.
• Ensure customer complaints are handled fairly and effectively.

Skills

Basic computer skills

Strong communication skills

Problem-solving skills

Teamwork

Attention to detail

Job description

Farnell

Farnell an Avnet company is a global high‑service distributor of technology products services and solutions for electronic system design maintenance and repair.

Are you looking for a Full‑time office‑based role Passionate about delivering excellent customer service and making a real impact Someone who is thrives on being part of a team and succeeding!

CPC are looking for a Senior Customer Service Advisor to join our friendly team in Preston Lancashire. In this role you’ll be the first point of contact for our customers helping to resolve queries, process orders and ensure a smooth experience from start to finish.

You’ll play a key role in supporting our customers and internal teams by:

• Responding to customer inquiries and resolving issues with care and efficiency
• Managing order tracking invoicing returns and discrepancies
• Supporting the sales team with quotes, stock queries and reporting
• Maintaining accurate records and documentation
• Identifying opportunities to improve our processes and customer experience
• Ensuring customer complaints are handled fairly quickly and effectively.
• Collaborating with peers and contributing to a positive team environment

Additional duties:

• Processing customer returns.
• Managing credit card and PayPal authorisations.
• Assessing orders for fraudulent activity.

You might be a current customer service advisor looking for your next step or looking for a career change. What matters most is your enthusiasm and willingness to learn passion for customer service and putting the customer at the heart of what you do.

Our successful candidate will need:

• Basic computer skills and a keen eye for detail
• A proactive attitude and strong communication skills (telephone online and email)
• Ability to follow instructions and work as part of a team
• A self‑starter with excellent problem‑solving skills and able to work under own initiative.

We Offer:

• A collaborative inclusive team environment focused on mutual goals.
• Open‑door approach to leadership.
• Competitive salary
• Pension scheme
• Health Cash Plan
• 25 days holiday (plus bank holidays) with the option to buy additional days
• Flexible hybrid working
• Free onsite parking
• Recognition reward programs and staff discounts.

Ready to Apply

If this sounds like the right opportunity for you we’d love to hear from you!

#LI-FARNELL

Avnet is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. If you are interested in applying for employment with Avnet and need special assistance or an accommodation to apply for a posted position contact our Human Resources Service Center in your region: Americas applicants, Asia applicants, EMEA applicants —.

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills.