Senior Customer Service Advisor

Careline Support Ltd; Moortown; On-site; GBP 60,000 - 80,000; Full time

Job summary

A phone support service provider in Ringwood is looking for a motivated telephone-based customer advisor. The role involves handling calls from retired homeowners during emergencies and logging information accurately in the CRM system. Candidates should have at least one year of experience, strong communication skills, and a high standard of English. This position offers a competitive salary, extensive training, and opportunities for career development in a supportive environment.

Benefits

Competitive salary starting from £25,000

Free on-site parking

Career development opportunities

Free tea and coffee

Pizza Friday

Extensive training

Fun environment

Qualifications

• At least one year’s experience as a telephone-based customer advisor.
• Extensive customer service experience from retail, hospitality, or care sector.
• High standard of written and spoken English.

Responsibilities

• Taking incoming calls from retired Homeowners in emergencies.
• Logging each call in the CRM system with accurate details.
• Providing exceptional customer service with a friendly approach.

Skills

Customer service experience

Communication skills

IT skills

Job description

• Location : Ringwood, Hampshire
• Hours : Full time 37.5 hours per week
• Shift Pattern : Operational hours are between 06 : 30-22 : 30, covering earlies, days & lates

We are delighted to be expanding our call handling team at Careline Support Ltd and are looking for a personable, motivated and diligent person to join our amazing team.

Why work for us?

• Competitive salary starting from £25,000 per annum, negotiable depending on experience
• Free on-site parking
• Bright, contemporary offices based in Ringwood
• Fun environment, great camaraderie and team spirit
• Fantastic Colleague Benefits
• Variety of shifts to fit with your lifestyle
• Free tea and coffee
• Pizza Friday (last Friday of the month)
• Extensive training from your initial induction and throughout your career
• Career development opportunities
• Rewarding work; you’ll be making a positive difference every day

What does the role involve?

You’ll be taking incoming calls from retired Homeowners, responding to a variety of situations including emergencies (i.e. accidents, fires, floods), fire panel alarms, security entry calls or speaking to people keen to hear a friendly voice.

Logging each call in our CRM system to ensure the information is accurate and sufficiently detailed at all times.Remaining alert to ensure you are ready and available for your next customer.

A flexible, friendly and responsive approach is essential. No sales, just great customer service!

About you

Firstly, you will have at least one year’s experience as a telephone-based customer advisor. In addition, you will possess extensive customer service experience, for example, from retail, hospitality or care sector.

Above all, you will be a great listener and communicator and, as a Senior member of the team, you will role model exceptional levels of motivation, reliability, resilience, empathy, flexibility and the ability to remain calm in a crisis.

A high standard of written and spoken English and good IT skills is essential.

There is no better feeling than making a difference to someone’s life and that is exactly what we do here at Careline Support Ltd each and every day.

Company Values- TORCH – Trust – Openness – Respect – Communication - Honesty

Who are we?

Established in 2020 and part of the Churchill Retirement Living group of Companies, Careline Support Ltd provides a telephone support service to over 10,000 retired Homeowners in the UK, supporting them to achieve a safe and secure lifestyle and enjoy their retirement. We are committed to maintaining a first-class level of service at all touch points.

The creation of Careline has enabled us to elevate our service and our amazing call handling team ensures that no-one is alone in an emergency. Working from our modern offices in Ringwood, Careline are breaking the mould of other call centre environments.

We are looking for the very best people to join our business, so if you feel you have the skills and attributes to make a difference and you want to be part of our success story, apply today and find your calling!

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