Senior Customer Security Manager London/National Travel

Royal Mail; City of Westminster; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading logistics company in the UK seeks a Head of Customer Security to lead a team and oversee operations. You will manage daily field and office operations, enhance security compliance, and drive commercial growth by cultivating stakeholder relationships. The ideal candidate will have significant leadership experience and the ability to resolve complex issues. Competitive salary with benefits including healthcare, an annual bonus, and generous leave packages are offered.

Benefits

Car allowance or cash equivalent

Private healthcare

18% annual bonus potential

Generous pension scheme

27.5 days annual leave plus bank holidays

Enhanced maternity and paternity leave

24/7 well-being support services

Discounts on groceries and holidays

Qualifications

• Proven success in managing teams in a complex organization.
• Strong presentation and negotiation skills required.
• Ability to engage with stakeholders at all levels.
• Skilled in resolving complex issues effectively.
• Committed to discretion and compliance standards.
• Willingness to undertake developed vetting.

Responsibilities

• Lead a team of Customer Security Managers.
• Oversee daily operations and risk management.
• Build relationships with stakeholders.
• Drive revenue through new product development.
• Ensure compliance with security standards.
• Provide strategic security advice.

Skills

Leadership experience

Commercial awareness

Relationship management

Conflict management

Integrity & confidentiality

Security clearance

Job description

Reporting to the Head of Customer Security, you will lead a team of six Customer Security Managers across field and HQ operations. Your responsibilities will include:

Responsibilities

• Leadership & Team Management: Inspire and manage a high-performing team, ensuring delivery against KPIs and operational excellence.
• Operational Oversight: Take charge of daily field and office operations, risk identification, mitigation strategies, conflict resolution and alignment with business objectives.
• Strategic Relationship Management: Build and maintain strong relationships with external and internal stakeholders, identifying commercial risks and opportunities.
• Commercial Growth: Drive revenue by developing new products and services, managing projects, and aligning your team to support efficiency and growth.
• Security Compliance: Maintain a secure environment that meets TS STRAP standards and oversee legally compliant documentation, specialist training, and asset management.
• Expert Advisory: Provide strategic and tactical security advice to commercial teams, supporting tender bids, supplier assurance reviews, and concurrence requests.
• Customer Engagement: Act as a trusted advisor to key customers across a variety of sectors supporting contract negotiations and incident management.

Qualifications

• Leadership Experience: Previous success in managing teams, driving performance, and achieving KPIs in a large complex organisation.
• Commercial Awareness: Strong presentation, influence, and negotiation skills.
• Relationship Management: Ability to engage strategically with internal and external stakeholders at all levels.
• Conflict Management: Skilled in resolving complex issues effectively.
• Integrity & Confidentiality: Committed to the highest standards of discretion and compliance.
• Security Clearance: Willingness to undertake developed vetting as part of onboarding.

Benefits

• Competitive salary, plus £4,800 Car allowance or £4,300 cash equivalent, private healthcare, 18% annual bonus potential, company pension scheme with highly competitive contribution rates and generous annual leave offering of 27.5 days, plus bank holidays, Family friendly support - enhanced maternity pay, paternity leave, adoption leave and shared parental leave.
• Discounts and offers – more than 800 offers to help you save on groceries, days out, holidays and household bills.
• Supportive and generous company sick pay.
• Your Wellbeing – 24/7 access to services and tools to help you get the most out of life – from physical and mental health to financial and social support and advice. It’s free, and it’s for everyone.
• Available only to perm employees.