Senior Customer Consultant - Elevate Service & Mentoring

Principality; Penarth; On-site; GBP 25,000 - 35,000; Full time

Job summary

A financial services provider in Penarth is seeking a Senior Customer Consultant to welcome and support customers in finding suitable financial solutions. Responsibilities include delivering outstanding service, mentoring a team, and ensuring smooth branch operations. Strong communication skills and a proactive attitude are essential. Full training is provided, making this role suitable for individuals without a financial background. Join us to build a meaningful career.

Benefits

Full training provided

Supportive team environment

Career with real purpose

Qualifications

• Strong communication skills are essential.
• Ability to deliver outstanding customer service.
• Proactive attitude and willingness to learn.

Responsibilities

• Welcome and support customers with financial solutions.
• Deliver outstanding service to build trust.
• Mentor and support a team of Customer Consultants.
• Ensure smooth daily operations of the branch.
• Stay updated with policies and regulatory requirements.

Skills

Sales Experience

Financial Acumen

Communication Skills

Management Experience

Retail Sales

Tools

QlikView

Job description

A financial services provider in Penarth is seeking a Senior Customer Consultant to welcome and support customers in finding suitable financial solutions. Responsibilities include delivering outstanding service, mentoring a team, and ensuring smooth branch operations. Strong communication skills and a proactive attitude are essential. Full training is provided, making this role suitable for individuals without a financial background. Join us to build a meaningful career.