Senior Customer Services Executive

Interaction Recruitment; Northampton; On-site; GBP 24,000 - 29,000; Full time

Job summary

A recruitment agency is seeking a Customer Service Executive in Northampton. The role involves supporting sales and operations, managing customer contracts, and ensuring excellent service levels. Candidates should be strong team players with CRM experience, excellent communication skills, and the ability to work under pressure. Benefits include a salary sacrifice pension scheme, generous leave, and health cash plan. Full-time position with competitive salary.

Benefits

Salary sacrifice pension scheme

25 days annual leave plus bank holidays

Life assurance

Health cash plan

On-site parking

Free tea and coffee

Qualifications

• Strong team player with the ability to work independently.
• Experience inputting and managing data within a CRM system.
• Excellent communication and customer service skills.
• Well organised with a methodical approach.
• Ability to work under pressure.

Responsibilities

• Support sales team with administration.
• Produce annual contract service reports using CRM data.
• Monitor contracted service levels and assist with reporting.
• Maintain accurate customer data in the CRM.
• Prepare contract quotes and manage communications.

Skills

Strong team player

Experience managing data in a CRM

Excellent communication skills

Well organised

Ability to work under pressure

Tools

Microsoft Excel

Job description

Customer Service Executive

Location: Corby, Northamptonshire
Hours: Full-time, permanent – 9:00am–5:00pm (9:00am–4:00pm considered for the right person)
Salary: £29,000

Company: Interaction Recruitment

The Role

We’re working with a well-established and growing organisation to recruit a Customer Service Executive. This role sits within the contracts and business development function and plays a key part in supporting sales, service, and customer-facing administrative activities. You’ll be working closely with internal teams to ensure customer contracts, service levels, and communications are managed accurately and efficiently, while contributing to an excellent customer experience.

Key Responsibilities

• Supporting the sales team with sales and marketing administration
• Producing annual contract service reports using CRM data
• Monitoring contracted service levels and assisting with service statistics reporting
• Maintaining accurate contract and customer data within the CRM system
• Reconciling CRM contract data with the Finance Manager to ensure accurate billing
• Preparing and issuing contract quotes, renewals, and repair/replacement quotations
• Managing customer communications and contract changes
• Supporting NHS Supply Chain quotations
• Assisting with marketing projects as required
• Generating purchase orders and completing sales/marketing tasks within agreed timescales
• Working closely with the Technical Manager to enhance customer experience

Company-Wide Responsibilities

• Supporting and promoting the company’s core values
• Adhering to ISO standards (ISO9001, ISO27001, ISO13485)
• Promoting health, safety, and environmental best practices
• Completing ad hoc duties as required

Skills & Experience

Essential:

• Strong team player with the ability to work independently
• Experience inputting and managing data within a CRM system
• Excellent communication and customer service skills
• Well organised with a methodical approach
• Ability to work under pressure

Desirable:

• Good working knowledge of Microsoft Excel
• Assertive, confident, and positive approach

Benefits

• Salary sacrifice pension scheme (4% employer / 4% employee after probation)
• 25 days annual leave plus bank holidays
• Life assurance (4x annual salary – from day one)
• Health cash plan & Employee Assistance Programme (post-probation)
• On-site parking
• Free tea and coffee

Please apply today for immediate consideration or call me on [phone number removed].