Senior Conduct Manager (12-14 month FTC)

MS Amlin; Greater London; Hybrid; GBP 70,000 - 100,000; Full time

Job summary

A leading reinsurance company seeks a candidate to lead their Conduct Risk and Consumer Duty strategies. Responsibilities include overseeing effective frameworks and ensuring compliance across multiple business lines. The ideal candidate will have experience in the London insurance market, regulatory change, and a proven ability to manage relationships with stakeholders. This role offers competitive pay and a hybrid working model to enhance work-life balance.

Benefits

Competitive base salary

Performance-related discretionary bonus

Employee benefits supporting DE&I goals

Qualifications

• Experience driving regulatory change across multiple businesses and territories.
• Strong interpersonal and leadership skills, with experience in training teams.
• Adept at interpreting and identifying data requirements and reporting suites.

Responsibilities

• Lead the approach to Conduct Risk and Consumer Duty.
• Oversee reporting capabilities for customer outcomes.
• Support onboarding and renewal processes to protect customer outcomes.

Skills

Experience in first line conduct or compliance within the London insurance / reinsurance market

Knowledge of the specialty insurance regulatory landscape

Interpersonal and leadership skills

Experience in driving regulatory change

Ability to distill complex requirements

Excellent written and verbal presentation skills

Job description

About the Job

In this role you will lead the frameworks and adoption which embed, govern and oversee achievement of good customer outcomes as an intrinsic part of our Corporate Strategy and practices, throughout the customer and product lifecycles. You will be responsible for ongoing adoption and maturity of Conduct Risk, Consumer Duty, and other relevant regulatory, market and business standards. As well as oversee conduct, working closely with underwriters, delegated authority, claims, legal, compliance, third party brokers and distributors.

What you’ll spend your time doing:

Lead MS Amlin’s approach to Conduct Risk and Consumer Duty, working collaboratively across all functions to ensure appropriate and effective frameworks and practices are in place to review, oversee, report on all matters relating to conduct.

Ensure we continue to mature and adopt requirements into effective and embedded Frameworks, Policies and Procedures, risk tolerances, appetites and indicators for all relevant jurisdictions, creating training and providing support throughout the distribution and value chain.

Lead on accurate regulatory returns, attestations, thematic reviews and conduct related queries. Define and oversee reporting capabilities needed to achieve these.

Work closely with all stakeholders to identify data needs and build and maintain a consistent, repeatable suite of reports to different stakeholders giving insight and risk indicators on customer outcomes and fair value.

Maintain alignment to our corporate strategy and business plans, pre-emptively considering the conduct and consumer implications in expected changes.

Support the UW, Claims, Complaints and other communities in onboarding, renewal and in-life reviews, managing root cause assessments, potential issues and exit plans to protect customer outcomes.

Lead the management of relevant committees, committee papers and senior stakeholder discussions.

Manage relationships with underwriting teams, delegated authority teams, compliance and external regulators.

Implement regulatory change as required, collaborating with all key stakeholders.

Contribute via the POGG to product reviews (long-standing and new) and maintenance of reviews of fair value, ensuring feedback loops for improvements or risk mitigation.

People

Support the design of a right sized, proportionate and appropriately skilled team structure for the conduct team within AUL.

Support the development of AUL staff skills and capabilities in this area.

Build and maintain strong relationships with brokers, coverholders, market stakeholders and regulatory stakeholders.

Build and maintain strong credible relationships with accountable executives and committees.

What you’ll need:

• Experience in first line conduct or compliance within the London insurance / reinsurance market.
• Thorough knowledge of the speciality insurance regulatory landscape.
• Experience in driving regulatory change across multiple lines of business and territories.
• Strong interpersonal and leadership skills Experience of training teams and developing staff.
• Experience of working with senior management and board / committees.
• Ability to distil complex requirements into pragmatic frameworks and practices.

Eye for detail

Adept identify, interpreting and identifying data requirements and reporting suites.

Excellent written and verbal presentation skills

We are stronger together because of our common interests and rich differences. You may be the strength we didn’t know we needed. Believe in yourself, and click apply today!

What Can You Expect From Us?

As well as a competitive base salary and performance related discretionary bonus, here is a link to our employee benefits - Benefits of working at MS Amlin | MS Amlin.

Hybrid Working

At MS Amlin we operate a hybrid working model to empower our people with flexibility to blend where they work. We value collaboration and believe that we work better together, our teams typically do 3 days a week in the office.

About MS Amlin

MS Amlin is a leading (re)insurer and part of the global MS&AD Group, with operations across Lloyd’s of London, the Middle East, and Asia Pacific. With over 120 years of experience, we support businesses facing complex and demanding risks, providing continuity in an uncertain world. Our expertise covers Property, Casualty, Marine, Crisis Management, Natural Resources and Reinsurance, backed by strong underwriting capabilities and deep sector knowledge. At the core of our claims service is TRUST - Transparency, Responsiveness, Understanding, Solution-driven thinking, and Technical expertise. This defines how we manage claims and build lasting relationships.

We will build a workplace where all talent is welcomed, and everyone has the opportunity to influence how the business works. We have dedicated employee resource groups that support our Diversity, Equity, and Inclusion (DE&I) goals.