Senior Commis Waiter/ess - Six Senses London

InterContinental Hotels Group; London; On-site; GBP 22,000 - 28,000; Full time

Job summary

A luxury hotel chain in London seeks a Senior Commis Waiter/ess to manage food service and ensure exceptional guest experiences. The ideal candidate has at least 1 year of relevant experience, strong knowledge of food and beverage, and excellent customer service skills. Fluency in English is essential with additional languages preferred. This is an opportunity to join a prestigious team focused on sustainability and wellness.

Qualifications

• 1 year experience in a similar operational setting.
• Familiarity with Food and Beverage terminology and hygiene codes.
• Fluent in English; additional languages preferred.

Responsibilities

• Manage food expedition and supervise service timing.
• Provide exceptional guest service and maintain cleanliness.
• Communicate guest feedback to management.

Skills

Customer service

Food and beverage knowledge

Communication skills

Technical skills (MS Office)

Education

High school diploma or equivalent

Hospitality diploma/degree (preferred)

Tools

MICROS

Job description

Senior Commis Waiter/ess - Six Senses London

As Senior Commis Waiter/ess, I will fully comprehend the vision of Six Senses to help people reconnect with themselves, others and the world around them and our values of local sensitivity and global sensibility, crafted experiences, emotional hospitality, responsible and caring, fun and quirky and pioneering wellness.

Sustainability, Wellness and Out of the Ordinary experiences are at the core of everything we do at Six Senses. I will safeguard these pillars and ensure full knowledge and active participation of all our brand initiatives.

Duties and Responsibilities

As Senior Commis Waiter/ess, I will support Food & Beverage Management and assume responsibility for the efficient operation in the following:

• Be responsible for food expedition management in collaboration with kitchen.
• Supervise all food timing during service hours including allergy and special requirements, ensure smooth delivery to guest table.
• Ensure proper set up before service and SOP updated for execution for all services set up of the Kitchen pass.
• Review bookings and plan for the smooth department operation during shift.
• Take guest orders from any food & beverage outlet.
• Provide exceptional service at all times following standards and steps of service.
• Greet guests on arrival and conduct welcome and check-in procedures in an efficient and friendly manner.
• Answer outlet telephone courteously and efficiently.
• Inspect condition and cleanliness of menus and wine list, ensure designated amounts are available, and update menus or wine lists as changes occur.
• Work with an empathetic attitude and if there is any problem which cannot be handled, must contact Management.
• Maintain the guest recognition program, taking special care with food likes and dislikes and allergies or special dietary requests.
• Communicate guest feedback, inquiries, and comments. Follow up with management
• Have a good knowledge of all outlet menus (food and wine) and F&B day to day activities.
• Have good knowledge of all F&B outlets opening hours.
• Maintain a high standard of personal appearance, grooming and hygiene.
• Knowledge and strict adherence to LQA standards.

Qualifications

To execute the position of Senior Commis Waiter/ess, I must have the required qualifications, technical skills and experience in a similar role in luxury hotels with proven results and includes the following:

• High school diploma or equivalent and at least 1 year experience in a similar operational setting. Hospitality diploma/degreefrom a recognized hospitality school is preferred.
• Technical skills include MS Office – Word, Excel, PowerPoint and Outlook. I am also familiar with various hotel systems including MICROS/point of sell platforms. I have knowledge of hotel policies on discounts/food promotion.
• I am familiar with Food and Beverage terminology, application, operation, wine service, costs, menu development food and hygiene codes and controlling inventory.
• Fluent in English; I understand that additional languages are preferred.

All candidates must hold the right to work in the UK to be considered. Sponsorship is not available for this role.

The above is intended to provide an overview of the role and responsibilities for a Senior Commis Waiter/ess at Six Senses London. It is not and does not infer that the above is an inclusive and/or exhaustive list of the duties and responsibilities inherent to the position.

Six Senses London is an equal opportunity employer. This policy applies to all terms and conditions of employment.