Senior Commis Waiter/ess

Six Senses London; City of Westminster; On-site; GBP 22,000 - 28,000; Full time

Job summary

A luxury hospitality brand in the City of Westminster is seeking a Senior Commis Waiter/ess to ensure exceptional service delivery in their Food & Beverage outlets. The ideal candidate will have at least one year of experience in a similar role, strong understanding of food service, excellent communication skills, and a commitment to providing outstanding guest experiences. This position offers competitive salary and a comprehensive benefits package.

Benefits

Competitive Salary Package

Up to 33 Days of Paid Holiday Per Year

Global Career Development

Hotel & Dining Discounts

Complimentary Nights at Six Senses

Enhanced Family Leave

Comprehensive Financial Protection

Holistic Wellbeing Programs

Travel Season Ticket Loans

Medicash Plan

Community & Volunteering Opportunities

24/7 Mental Health Support

Qualifications

• At least 1 year experience in a similar operational setting.
• Familiar with Food and Beverage terminology and service.
• Fluent in English; additional languages preferred.

Responsibilities

• Manage food expedition and supervise food timing.
• Ensure proper setup before service and maintain order.
• Provide exceptional service and handle guest interactions.

Skills

Hospitality skills

Food and Beverage knowledge

Customer service

Communication skills

Technical skills (MS Office, MICROS)

Education

High school diploma or equivalent

Hospitality diploma/degree

Job description

As Senior Commis Waiter/ess, I will fully comprehend the vision of Six Senses to help people reconnect with themselves, others and the world around them and our values of local sensitivity and global sensibility, crafted experiences, emotional hospitality, responsible and caring, fun and quirky and pioneering wellness.

Sustainability, Wellness and Out of the Ordinary experiences are at the core of everything we do at Six Senses. I will safeguard these pillars and ensure full knowledge and active participation of all our brand initiatives.

Duties and Responsibilities

As Senior Commis Waiter/ess, I will support Food & Beverage Management and assume responsibility for the efficient operation in the following:

• Be responsible for food expedition management in collaboration with kitchen.
• Supervise all food timing during service hours including allergy and special requirements, ensure smooth delivery to guest table.
• Ensure proper set up before service and SOP updated for execution for all services set up of the Kitchen pass.
• Review bookings and plan for the smooth department operation during shift.
• Take guest orders from any food & beverage outlet.
• Provide exceptional service at all times following standards and steps of service.
• Greet guests on arrival and conduct welcome and check‑in procedures in an efficient and friendly manner.
• Answer outlet telephone courteously and efficiently.
• Inspect condition and cleanliness of menus and wine list, ensure designated amounts are available, and update menus or wine lists as changes occur.
• Work with an empathetic attitude and if there is any problem which cannot be handled, must contact Management.
• Maintain the guest recognition program, taking special care with food likes and dislikes and allergies or special dietary requests.
• Communicate guest feedback, inquiries, and comments. Follow up with management.
• Have a good knowledge of all outlet menus (food and wine) and F&B day to day activities.
• Have good knowledge of all F&B outlets opening hours.
• Maintain a high standard of personal appearance, grooming and hygiene.
• Knowledge and strict adherence to LQA standards.

What’s in it for you?

At Six Senses, we believe in taking care of our hosts just as much as our guests. When you join our team, you'll enjoy a generous and thoughtfully designed benefits package, including:

• Competitive Salary Package – Rewarding your talent and dedication with a salary that reflects your value.
• Up to 33 Days of Paid Holiday Per Year – Including bank holidays, with entitlements growing the longer you stay with us.
• Global Career Development – Opportunities for progression and taskforce placements within Six Senses and over 6,500 IHG properties around the world.
• Hotel & Dining Discounts – Enjoy exclusive discounts for you, your family, and friends across IHG hotels and restaurants from day one.
• Complimentary Nights at Six Senses – Stay at any Six Senses Hotel or Resort on us (the number of days increase the longer you’re with us!).
• Enhanced Family Leave – Generous and inclusive maternity, paternity, and adoption policies to support your family life.
• Comprehensive Financial Protection – Including pension scheme, life assurance, income protection, and critical illness cover.
• Holistic Wellbeing – Access to a diverse and enriching calendar of wellbeing‑focused activities, nurturing every aspect of mind, body, and soul.
• Travel Season Ticket Loans – Helping you get to work in a more affordable and sustainable way.
• Medicash Plan – Claim back healthcare costs and access a wide range of resources to support your physical and mental wellbeing.
• Community & Volunteering Opportunities – Make a difference through purpose‑driven initiatives and give back to the causes you care about.
• Health Assured & Wisdom App – 24/7 confidential support for your mental, emotional, and financial wellbeing, plus access to exclusive perks and discounts.

Qualifications

To execute the position of Senior Commis Waiter/ess, I must have the required qualifications, technical skills and experience in a similar role in luxury hotels with proven results and includes the following:

• High school diploma or equivalent and at least 1 year experience in a similar operational setting. Hospitality diploma/degree from a recognized hospitality school is preferred.
• Technical skills include MS Office – Word, Excel, PowerPoint and Outlook. I am also familiar with various hotel systems including MICROS/point of sell platforms. I have knowledge of hotel policies on discounts/food promotion.
• I am familiar with Food and Beverage terminology, application, operation, wine service, costs, menu development food and hygiene codes and controlling inventory.
• Fluent in English; I understand that additional languages are preferred.

All candidates must hold the right to work in the UK to be considered. Sponsorship is not available for this role.

The above is intended to provide an overview of the role and responsibilities for a Senior Commis Waiter/ess at Six Senses London. It is not and does not infer that the above is an inclusive and/or exhaustive list of the duties and responsibilities inherent to the position.

Six Senses London is an equal opportunity employer. This policy applies to all terms and conditions of employment.