Senior Commercial Account Manager

Fastly, Inc.; City of Westminster; Hybrid; GBP 50,000 - 70,000; Full time

Job summary

A leading technology company in the United Kingdom is seeking a Senior Commercial Account Manager to manage a dedicated portfolio of commercial customer relationships. You will leverage your expertise to drive revenue growth through upselling and cross-selling opportunities. The ideal candidate will have a proven track record in account management and strategic sales, particularly in the CDN, PaaS, or Cyber Security sectors. This role offers a hybrid working model, requiring some travel across the UK.

Benefits

Comprehensive benefits package

Positive work environment

Flexible working hours

Qualifications

• Proven track record in managing customer relationships and delivering strategic account strategies.
• Extensive sales experience focused on revenue growth through upselling and cross-selling.
• Experience within CDN, PaaS, and/or Cyber Security industries is highly desirable.

Responsibilities

• Drive revenue growth and secure upsell and cross-sell opportunities.
• Manage account health and foster customer relationships across various teams.
• Collaborate with product and marketing teams to provide customer insights.

Skills

Account Management

Customer Relationship Management (CRM)

Strategic Sales

Strong customer-facing skills

Project Management

Organizational skills

Verbal and written communication

Tools

Salesforce

Outreach.io

Job description

The Senior Commercial Account Manager will be responsible for managing a dedicated portfolio of Commercial customer relationships, engaging stakeholders from C-level down.

Responsibilities

• Drive Revenue Growth: Utilize a proven track record to execute upsell and cross-sell opportunities, securing and growing revenue, and driving wider product adoption across the customer base.
• Strategic Account Management: Bring expertise in developing and executing successful account strategies, including delivering impactful business reviews and fostering deep, wide-ranging customer relationships.
• Customer Advocacy: Act as a central leader for customer advocacy, actively managing account health and orchestrating partnerships across Fastly's Sales, Customer Support, Product, and Technical teams to maximize customer value.
• Autonomy and Impact: This role is ideal for an individual with the skill, energy, and confidence to work autonomously and make a significant, independent impact in the region.
• Maintain existing and drive new customer spend across a large group of customers.
• Use automation and technology (including Salesforce and Outreach.io) to streamline engagement, accelerate adoption, and improve customer sentiment.
• Evaluate the customer journey to provide insight around key milestones.
• Monitor relationship and account health for customers, using playbooks to execute key activities.
• Act as a customer's primary contact, aligning internal resources as needed.
• Collaborate with product and marketing teams to provide customer feedback and insights.

Qualifications

• Proven track record in Account Management, Customer Relationship Management (CRM), and Strategic Sales within the United Kingdom.
• Extensive prior sales experience focused on driving revenue growth through up-selling and cross-selling to existing business, customers, and key stakeholders.
• Highly desirable experience within the CDN (Content Delivery Network), PaaS (Platform as a Service), and/or Cyber Security industries.
• Strong customer‑facing skills with the ability to confidently lead customer meetings and product demonstrations, coupled with exceptional verbal and written communication skills.
• Possesses a strong sense of curiosity to understand customer goals and the ability to effectively align complex technical concepts with clear business values.
• Demonstrates strong Project Management skills, a high detail orientation, and outstanding organizational skills.
• Thrives in a dynamic, multitasking environment with an ability to prioritize effectively. Independent and self‑disciplined.
• Commitment and proven ability to continually learn new technology and skills.

Why Fastly?

• We have a huge impact. Fastly is a small company with a big reach.
• We love distributed teams. Fastly's home-base is in San Francisco, but we have multiple offices around the globe.
• We value diversity. Growing and maintaining our inclusive and diverse team matters to us.
• We are passionate. Fastly employs authors, pilots, skiers, parents, makeup geeks, coffee connoisseurs, and more.

Fastly helps people stay better connected with the things they love. Fastly's edge cloud platform enables customers to create great digital experiences quickly, securely, and reliably by processing, serving, and securing our customers' applications as close to their end‑users as possible - at the edge of the Internet. The platform is designed to take advantage of the modern internet, to be programmable, and to support agile software development.

Location & Hours

Work Hours: This position will require you to be available during core business hours 9am - 6pm.

Work Location(s) & Travel Requirements: This hybrid role is open to candidates residing in London. The position will require travel across the UK as needed.

Benefits

We care about you. Fastly works hard to create a positive environment for our employees, and we think your life outside of work is important too. Fastly offers a comprehensive benefits package designed to meet your needs, starting on the first day of employment.