Senior Client Support Assistant B - 110222-1

Adecco; Glasgow; Hybrid; GBP 60,000 - 80,000; Part time

Job summary

A recruitment agency in Glasgow is seeking a Payments Operations Specialist for a temporary contract. You will support customers with payment inquiries, resolve issues, and manage inquiries with professionalism. Ideal candidates will have strong communication skills and a commitment to service excellence. This position offers opportunities for career growth within a supportive team environment.

Benefits

Opportunities for professional development

Commitment to inclusivity

Participation in charity initiatives

Supportive team environment

Qualifications

• Strong customer service skills with a flair for communication.
• Problem-solving mindset and flexibility to handle diverse tasks.
• Commitment to compliance and continuous improvement.

Responsibilities

• Answer inbound telephony calls within established service levels.
• Build rapport with internal and external customers.
• Investigate and resolve customer inquiries.
• Manage cases from start to finish.
• Identify and implement process improvements.
• Stay compliant with policies and regulatory requirements.

Skills

Customer service skills

Communication

Problem-solving mindset

Flexibility

Job description

Overview

Join Our Team as a Payments Operations Specialist!

Are you ready to embark on an exciting journey in the banking industry? We are seeking a dedicated Payments Operations Specialist to join our dynamic team for a temporary contract. This is your chance to make a difference while supporting customers and enhancing your career!

Contract Details

• Location: Glasgow
• Contract Type: Temporary
• Start Date: October 13, 2025
• Length: 6 months
• Working Pattern: Full time Mon - Fri 8.30am - 5.15pm
• Hybrid working: 2 days per week in the Office (First 6 weeks is 100% office based for training)

About Us

Our Payments Operations team is a vital part of our organisation, comprising around 800 talented colleagues. Together, we tackle complex regulatory processes to uphold our commitment to providing top-notch service while safeguarding our customers from financial crime.

What You'll Do

• As a key member of our International Payments Telephony Helpdesk Team, you\'ll play an essential role in:
• Supporting customer inquiries related to payments.
• Assisting customers in resolving issues when payments go awry.
• Handling complex payment queries with professionalism and accuracy.

Your Responsibilities

• Answer inbound telephony calls within established service levels, ensuring compliance with industry standards.
• Build rapport with internal and external customers, communicating clearly and effectively.
• Investigate and resolve customer inquiries, demonstrating problem-solving skills.
• Manage cases from start to finish, showcasing responsibility and decision-making capabilities.
• Adapt to various tasks while maintaining a focus on customer service and productivity targets.
• Identify and implement process improvements to enhance service delivery.
• Stay compliant with policies, procedures, and regulatory requirements.
• Regularly review your performance and take charge of your professional development.

What We're Looking For

• Strong customer service skills with a flair for communication.
• Problem-solving mindset and flexibility to handle diverse tasks.
• Commitment to compliance and continuous improvement.
• A passion for delivering exceptional service to our customers.

Why Join Us

• Career Growth: Opportunities for professional development and career advancement.
• Diverse and Equal Opportunities: A commitment to inclusivity across gender, ethnicity, disability, LGBTQ+, and family status.
• Community Engagement: Participate in charity and volunteering initiatives.
• Supportive Environment: Work with a team that values encouragement and collaboration.

We are excited to welcome individuals who embody our values and are ready to contribute to our success!

Ready to Apply? If you\'re enthusiastic about joining our Payments Operations team, we would love to hear from you!

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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