Senior Client Operations Leader — Global Finance

BNY Mellon; Manchester; On-site; GBP 80,000 - 110,000; Full time

Job summary

A leading global financial services company is seeking a VP Client Services Manager in Manchester. This role involves overseeing client portfolios, enhancing client experience, and managing relationships with front office teams. Candidates should have a minimum of 5 years of relevant industry experience and strong client management skills. This position offers competitive compensation and a focus on employee well-being.

Benefits

Competitive compensation

Generous paid leaves

Well-being programs

Qualifications

• Minimum 5 years Corporate Trust or related financial markets/securities industry experience.
• Strong Client Management Experience required.
• Ability to quickly address issues with strong decision-making skills.
• Proficiency in using Microsoft tools particularly Excel.

Responsibilities

• Oversee assigned portfolios to ensure high Client Experience Levels.
• Engage with Clients to ensure timely execution and perform Report Reviews.
• Develop strong working relationships with Front Office Relationship Managers.
• Lead Client Meetings and ensure effective follow-ups.
• Resolve complex situations as a high-level escalation point.
• Train support team on Client and deal specific requirements.

Skills

Client Management

Financial Services Technical Skills

Decision Making

Analytical Skills

Organisational Skills

Communication Skills

Microsoft Excel

Job description

A leading global financial services company is seeking a VP Client Services Manager in Manchester. This role involves overseeing client portfolios, enhancing client experience, and managing relationships with front office teams. Candidates should have a minimum of 5 years of relevant industry experience and strong client management skills. This position offers competitive compensation and a focus on employee well-being.