Senior Client Manager

Charles River; Hague Bar; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading contract research organization in the UK seeks a Senior Client Manager with a scientific background. You will drive growth and build client relationships in the CRO space, utilizing your client management and scientific expertise. This role offers a comprehensive benefits package, opportunities for career progression, and the chance to make a significant impact on health and well-being.

Benefits

Comprehensive benefits package

Private medical care

Flexible working options

Parental leave

Cycle to work scheme

Qualifications

• Minimum of a BSc/MSc in a Biological Science. PhD preferred in a relevant discipline.
• Proven track record of working within the CRO/Biotech/Pharma space.
• Demonstrable ability to present complex scientific data to clients.

Responsibilities

• Act as the primary point of contact for clients.
• Develop pricing strategies and negotiate agreements.
• Build and maintain strong customer relationships.

Skills

Client management

Scientific understanding

Sales acumen

Proactive outreach

Proposal creation

Education

BSc/MSc in Biological Science

PhD in a relevant discipline

Tools

Salesforce

Microsoft Office

Job description

Job Summary

Do you have expertise in being client management, with a passion for building relationships and driving growth?

Have you got the desire to improve health and lives?

Charles River Discovery are excited to be recruiting for a Senior Client Manager to be a part of our High Peak, UK site.

The Senior Client Manager will utilize a deep scientific understanding along with demonstrable client management and sales acumen to build and maintain strong client relationships within the CRO space.

This is an amazing opportunity for an experienced Client Manager/Account Manager with the relevant scientific background and experience to be able to drive growth and represent Charles River Discovery to internal and external stakeholders.

What you'll do:

• Act as the primary point of contact for clients, answering scientific service and technology-related questions.
• Interpret and clarify customer study designs for proposals and contracts, ensuring that the scientific content is accurate.
• Develop pricing strategies and negotiate agreements to optimize company revenue.
• Drive initiatives to grow existing business and win new opportunities.
• Provide insights into forecasting services and ensure maximum capacity utilization by collaborating with operations.

Key Responsibilities:

• Work independently and deliver high-quality results under deadlines.
• Build and maintain strong customer relationships to influence product and service adoption.
• Develop and qualify leads through proactive outreach and prospecting.
• Prepare accurate forecasts for assigned accounts and territories.
• Manage proposals, bids, and Statements of Work (SOW) in collaboration with internal teams.
• Utilize CRM tools (Salesforce) for pipeline management and documentation.
• Coordinate multi-site proposals and ensure timely follow-up with clients.
• Represent the company at conferences, trade shows, and client meetings.
• Lead webinars, training sessions, and internal sales meetings.
• Support process improvements and harmonization initiatives across the sales team.
• Knowledge of competitor profiles and market positioning strategies.
• Proven track record of achieving revenue and booking targets.

Job Qualifications

• Minimum of a BSc/MSc in a Biological Science. PhD preferred in a relevant discipline.
• Proven track record of working within the CRO/Biotech/Pharma space, ideally with laboratory experience and a clear transition into a client facing/account management role.
• Demonstrable ability to present complex scientific data and technical know-how to clients, with strong skills in creating proposals and supporting on pricing strategies.
• Excellent time management and organizational skills, able to prioritise and manage workload effectively.
• High levels of self-motivation and proactivity under minimal supervision.
• Ability to work in a dynamic working environment.
• Ability to deal with changing priorities and tight deadlines.
• Track record of consistently achieving or over-achieving targets.
• Proficient in Microsoft Office and CRM platforms (Salesforce is preferred).
• Good numeracy and literacy skills.

What We Offer You:

• A very comprehensive benefits package from day one, including a large pension contribution, private medical for you (and can add family members), private dental care, critical illness cover, bonus and more!
• Global opportunities and strong career progression.
• The chance to work on several varied projects and liaise globally and nationally with other business areas.
• To be able make a difference to health and wellbeing of people.
• To continue your own career growth.
• Flexible and hybrid working.
• Parental leave.
• Group Life Assurance and Group Income Protection.
• Remote GP access 24/7.
• Well-being support and initiatives.
• Cycle to work scheme.

About Insourcing Solutions

Charles River Insourcing Solutions can streamline research by delivering operational and cost efficiencies through the strategic insourcing of GMP, GLP and non-GLP research services from discovery through safety assessment. Insourcing Solutions provides you with the ability to maintain control of your facility and expertise while leveraging available space.

About Charles River

Charles River is an early-stage contract research organization (CRO). We have built upon our foundation of laboratory animal medicine and science to develop a diverse portfolio of discovery and safety assessment services, both Good Laboratory Practice (GLP) and non-GLP, to support clients from target identification through preclinical development. Charles River also provides a suite of products and services to support our clients' clinical laboratory testing needs and manufacturing activities. Utilizing this broad portfolio of products and services enables our clients to create a more flexible drug development model, which reduces their costs, enhances their productivity and effectiveness to increase speed to market.

With over 20,000 employees within 110 facilities in over 20 countries around the globe, we are strategically positioned to coordinate worldwide resources and apply multidisciplinary perspectives in resolving our client's unique challenges. Our client base includes global pharmaceutical companies, biotechnology companies, government agencies and hospitals and academic institutions around the world.

At Charles River we are passionate about our role in improving the quality of people's lives. Our mission, our excellent science and our strong sense of purpose guide us in all that we do, and we approach each day with the knowledge that our work helps to improve the health and well‑being of many across the globe. We have proudly worked on 80% of the drugs approved by the U.S. Food and Drug Administration (FDA) in the past five years.

We're committed to providing benefits that elevate your quality of life. Based on your position these may include: bonus/incentives based on performance, 401K, paid time off, stock purchase program, Health and wellness coverage, employee and family wellbeing support programs, and work life balance flexibility.

Equal Employment Opportunity

Charles River is an equal opportunity employer and is committed to providing equal employment opportunities for all qualified applicants and employees without regard to race, color, sex, religion, national origin, ancestry, age, mental or physical disability, family status, pregnancy, military or veteran status, or any other characteristic protected by federal, state, or local laws.

It is unlawful in some states (including Massachusetts) to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

If you are interested in applying to Charles River Laboratories and need special assistance or an accommodation due to a disability to complete any forms or to otherwise participate in the resume submission process, please contact a member of our Human Resources team by sending an e‑mail message to [email protected]. This contact is for accommodation requests for individuals with disabilities only and cannot be used to inquire about the status of applications.

For more information, please visit www.criver.com.