Senior Client Director, Groups and Events - UK and Northern Europe

Belmond; London; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A luxury hospitality company in London seeks a Senior Client Director, Groups and Events to develop and grow revenue in MICE. The ideal candidate will possess strong leadership skills, relevant experience in luxury hospitality, and a proven ability to exceed sales targets. Join our team to contribute to creating unforgettable experiences for our guests and communities. This role offers a hybrid working model and requires international travel.

Benefits

Competitive salaries and incentive plans

Private Medical Insurance and Dental Plans

33 days’ annual leave per year

Onsite gym facilities

Qualifications

• 3-5 years of relevant experience in a similar Client Sales Director role.
• Significant MICE experience within the UK and European markets.
• A proven track record of meeting or exceeding sales targets.

Responsibilities

• Drive revenue generation within groups and events sales.
• Lead and mentor a team of sales professionals.
• Establish partnerships with key contacts.

Skills

Client management

Sales strategy development

Team leadership

Market analysis

Relationship building

Education

Bachelor's degree or equivalent experience

Job description

Overview

As Senior Client Director, Groups and Events at our Global Office, you are part of a team that brings the legend of Belmond to life.

You will play a crucial role in developing, maintaining and growing the revenue generated by groups and events (MICE) within the assigned markets. Whether this is through nurturing owned accounts, implementing strategic account management or coaching your team to succeed. You will contribute to Belmond’s ambitious global revenue targets.

If you’re looking to develop your skills and be part of the future of luxury, this is your moment.

Primary Responsibilities Include

• Drive revenue generation within groups and events sales by developing and executing comprehensive sales action plans, managing key accounts, and fostering strong relationships with both internal teams and external partners. Maintain frequent contact with property-based sales teams.
• Qualify leads, prepare detailed offers and manage negotiations to result in confirmed bookings.
• Lead, guide and mentor a team of sales professionals across the UK and Europe to develop and deliver their strategic sales action plans resulting in exceptional team performance.
• Establish and nurture partnerships with key contacts within owned accounts and conduct property/product training, host client events, and plan educational trips to key Belmond destinations.
• Analyse market conditions, trends and competitor activities to provide valuable feedback and insights to the Divisional Director and colleagues.
• Work collaboratively with the Divisional Director of Sales and other teams to ensure strategies are aligned. Assist and actively participate in the organisation of sales events, trade shows and the Belmond Conference and Incentive Planners Advisory Board.
• Maintain accurate account databases, manage budgets, and prepare sales reports.
• Ensure operational efficiency and strategic execution.

What you should know when applying...

• The role is generally able to benefit from our current hybrid working policy where team members can work remotely for up to two days per week.
• An early submission is encouraged as the form may close if a large volume of applications is received.
• Our offices are located at Wogan House, 99 Great Portland Street, London W1W 7NY. Wogan House is newly renovated office space under the management of a leading co-working space and property management company.
• This role requires an ability and willingness to travel internationally.
• Applicants must have eligibility to work in the UK.

What You Bring

• A Bachelor\'s degree or equivalent experience.
• 3-5 years’ of relevant experience within a similar Client Sales Director role in the luxury hospitality/travel industry along with significant MICE experience within the UK and European markets.
• A history of harvesting business through existing accounts, clienteling and bringing on board new valuable clients.
• Experience in developing a sales action plans aimed at establishing positive, ongoing relationships with clients and strong Win-Win partnerships.
• Proven track record of meeting or exceeding sales targets.
• Experience and strong track record in leading individual contributors and managing teams for consistent success both within and outside of UK.

What We Offer

At Belmond, we pride ourselves on fostering a culture built on kindness, active listening, and genuine connections with our colleagues and guests. We offer a comprehensive range of compensation, perks and benefits including:

• Competitive salaries and incentive plans
• Complimentary and preferred rate experiences at our iconic destinations
• Private Medical Insurance and Dental Plans
• Group Personal Pension Plan
• 33 days’ annual leave per year (inclusive of English Bank Holidays).
• Lifestyle and Employee Assistance Programs
• Onsite gym facilities

We strive to create an environment where our employees can thrive both personally and professionally. With a commitment to your ongoing development, you’ll have the opportunity to learn and grow alongside some of the most talented individuals in the industry. Join us and be part of creating unforgettable moments for our guests, communities and each other.

This is your moment. Apply today!

About Us

Belmond was born from a passion for connecting discerning travellers with the world’s most remarkable properties, locations and journeys. From hotels and trains to river cruises and safarilodges, Belmond’s Slow Luxury invites guests to discover a new pace of travel as they savour time, engage with local culture, and connect with nature and people around them through incomparable experiences and unforgettable stories. With a legacy spanning over 45 years, since the acquisition of Hotel Cipriani in Venice in 1976, Belmond has grown into a global collection of 43 properties spread across 24 countries and territories. Exceptional destinations connected by legendary journeys are the very soul of Belmond, where the path that brings you to a place is as important as the destination itself. A pioneer of slow travel, Belmond has been operating the Venice Simplon-Orient-Express since 1982. Belmond later expanded to include pristine beach resorts, such as Maroma on the Riviera Maya, historic hideaways such as Villa San Michele in the Florentine foothills, urbane icons, such as Copacabana Palace in Rio de Janeiro, and gateways to UNESCO world heritage sites, such as Hotel das Cataratas in Brazil’s Iguassu National Park. As proud custodians of storied properties, Belmond is committed to building on the past to create a new legacy: the heritage of the future. Working with communities and local talents, together with the world’s most respected chefs, designers and artists, Belmond continues its purpose of perpetuating the legendary art of travel. Since 2019, Belmond has been part of the world’s leading luxury group, LVMH (Moët Hennessy Louis Vuitton).