Senior Client Advisor - Heathrow

Tiffany & Co.; London; On-site; GBP 35,000 - 50,000; Full time

Job summary

A leading luxury goods company is seeking a Senior Client Advisor in London. The ideal candidate will have 3-5 years of experience in the luxury retail sector and a proven track record in sales. Responsibilities include delivering exceptional service, developing client relationships, and inspiring clients through brand storytelling. If you're passionate about luxury retail and have exceptional interpersonal skills, this could be your next opportunity.

Qualifications

• 3-5 years experience in luxury retail or client-related experience.
• Proven track record in achieving sales results.
• Digitally-savvy with omnichannel tools.

Responsibilities

• Deliver exceptional service and meet sales objectives.
• Build lasting relationships with clients.
• Provide guidance to support team performance.

Skills

Client Development

Sales Strategy

Interpersonal Skills

Luxury Etiquette

Analytical Skills

Digital Savviness

Education

College/University Degree

Graduate Gemologist Degree

Tools

Point of Sales (POS) Systems

Client Tracking Systems

Microsoft Outlook

Job description

At Tiffany & Co., joy is central to everything we do, from crafting our exceptional pieces to inspiring clients to express and celebrate the many facets of love.

It’s a skill that we’ve been perfecting since 1837, one empowered by our daring vision and entrepreneurial spirit. Together, each generation of employees honor our past while dreaming of our future.

We are looking for thoughtful, curious, and optimistic talents, seeking to deliver excellence and to contribute to Tiffany & Co.’s continued legacy.

As Tiffany Senior Client Advisors, we are dedicated to welcoming all in the Tiffany world. We achieve our individual & store sales goals by inspiring our clients to dream and always finding a way to celebrate them. Together with our clients, we build long-lasting personal connections.

Thoughtful

• Consistently deliver unparalleled service and results that uphold standards of excellence and luxury etiquette
• Demonstrate an entrepreneurial mindset to consistently exceed sales objectives and KPIs
• Be a trusted Advisor, building client development strategies to drive sales, cross-sales, and client loyalty, curating memorable experiences through sales of new creations and services
• Act as a role model, providing guidance to Client Advisors to collectively exceed objectives
• Ensure compliance with Tiffany and LVMH procedures, uphold operational excellence standards (inventory, reservation management, transfers, care services excellence, etc.)
• Contribute to an inclusive and supportive team environment, centered on the belief that People Make the Difference

Curious

• Inspire clients through authentic brand storytelling, effectively conveying Tiffany’s legacy of craftsmanship, brand commitment, and integrity
• Connect with clients and teams by asking strategic questions and establishing lasting relationships
• Think and act with intention to elevate, surprise, and celebrate clients' special moments and build trust through proactive and relevant services (including personalization and product care services)
• Display professionalism and exercise agility, adapting behavior and implementing feedback appropriately

Optimistic

• Exercise resilience through new challenging assignments and celebrate innovation when adopting new ways of working
• Exhibit a positive, ambitious, and collaborative attitude, instilling an inclusive team culture of Joy
• Propose solutions to Store Leadership when facing challenges or seeing opportunities, supporting team adoption of new ways of doing business

Your Profile

• Minimum 3-5 years of experience in luxury retail environment or client-related experience (e.g., hospitality)
• Experienced sales and clienteling professional in an omnichannel luxury environment
• Proven track record in achieving sales results and cultivating relationships with a diverse client base
• Passion for luxury retail environments; jewelry/watch expertise is a plus
• Collaborative team player with strong interpersonal and communication skills
• Thoughtful and service-oriented with knowledge of luxury etiquette
• Experienced in deploying sales strategies and clienteling initiatives
• Digitally-savvy and at ease with omnichannel tools
• Proficiency with Point of Sales (POS) systems, client tracking systems, and Microsoft Outlook/email
• Flexibility to work non-traditional hours, including days, nights, weekends, and holidays
• Must have authorization to work in the United States or the country where the position is based

Preferred

• Proficiency in multiple languages
• A college/university degree
• Graduate Gemologist degree or previous Gemological Institute of America (GIA) coursework

Qualifications

• Must currently hold authorization to work in the United Kingdom
• 3-5 years of prior retail/retail operations experience with comprehensive knowledge of stock and store operations, visual merchandising, after-sales, and administration
• Proven track record in achieving sales results and cultivating client relationships
• Strong analytical skills
• Passion for the Brand
• Organized, detail-oriented, with a professional attitude and interpersonal skills
• Flexibility to perform different tasks based on day-to-day business needs and a commercial mindset
• Responsibility and ownership

Additional Preferred

• Previous jewelry retail experience preferred
• Previous GIA or equivalent Graduate Gemologist degree coursework
• Proficiency in other languages