Senior Claims Manager - Client & Underwriter Liaison

Hooker & Heijden; Cheltenham; On-site; GBP 100,000 - 125,000; Full time

Job summary

A leading claims management firm in Cheltenham is seeking an experienced claims manager to oversee the entire claims process between clients and underwriters. The ideal candidate will have strong communication skills and a proven track record in claims management. Responsibilities include liaising with clients and underwriters, managing claims in a timely manner, and ensuring all necessary documentation is prepared. This role is crucial for maintaining high standards of customer service and operational efficiency.

Qualifications

• Active claims management experience is essential.
• Commercial claims experience is beneficial.
• Qualification within insurance would be advantageous.
• Highly developed communication skills.
• Excellent attention to detail.
• Ability to develop strong client relationships.
• Provide the highest level of customer service.

Responsibilities

• Manage the claims process between clients and underwriters effectively.
• Liaise with clients and underwriters throughout the claim process.
• Ensure claims are loaded and lodged in a timely manner.

Skills

Communication skills

Attention to detail

Client relationship development

Customer service

Education

Insurance qualification

Job description

A leading claims management firm in Cheltenham is seeking an experienced claims manager to oversee the entire claims process between clients and underwriters. The ideal candidate will have strong communication skills and a proven track record in claims management. Responsibilities include liaising with clients and underwriters, managing claims in a timely manner, and ensuring all necessary documentation is prepared. This role is crucial for maintaining high standards of customer service and operational efficiency.