Senior Claims Handler

Ryan Specialty; Greater London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading insurance firm in the UK is seeking a Senior Claims Adjuster to manage complex insurance claims, conduct detailed investigations, determine coverage, and negotiate settlements. Candidates must have a Bachelor's degree in a relevant field and a minimum of 5 years experience in claims management. The role requires strong communication skills and the ability to make decisions under pressure, with preferred certification as a Certified Claims Professional (CCP).

Qualifications

• Minimum of 5 years of related experience.
• Certified Claims Professional (CCP) is preferred.

Responsibilities

• Manage a caseload of complex insurance claims efficiently.
• Conduct thorough investigations into claim circumstances.
• Determine coverage for each claim based on insurance policy.
• Set reserves for each claim considering potential costs.
• Negotiate settlements with claimants fairly and cost-effectively.
• Make recommendations for litigation when necessary.
• Maintain accurate records of each claim.
• Provide guidance to less experienced claims adjusters.
• Stay updated with changes in insurance regulations.
• Liaise with other departments to ensure coordinated claims management.

Skills

Effective Communication

Interpersonal Skills

Attention to Detail

Decision Making

Problem-Solving

Continuous Learning

Education

Bachelor's degree in Legal, Finance, Business Administration or related field

Tools

Claims Management System

Job description

Position Summary

The Senior Claims Adjuster is responsible for managing complex insurance claims, including investigating the circumstances of the claim, determining coverage, setting reserves, negotiating settlements, and making recommendations for litigation when necessary. This role requires a high level of technical expertise, excellent communication skills, and the ability to make decisions under pressure.

Location

London - UK - Fenchurch

What will your job entail?

• Manage a caseload of complex insurance claims, ensuring that each claim is handled efficiently and effectively.
• Conduct thorough investigations into the circumstances of each claim, which may involve reviewing documents, interviewing claimants and witnesses, and inspecting property damage.
• Determine coverage for each claim based on the terms and conditions of the insurance policy.
• Set reserves for each claim, taking into account the potential cost of the claim and the likelihood of a payout.
• Negotiate settlements with claimants, aiming to resolve the claim fairly and cost-effectively.
• Make recommendations for litigation when necessary, liaising with legal counsel and attending court proceedings as required.
• Maintain accurate and up-to-date records of each claim, documenting all actions taken and communications with claimants.
• Provide guidance and support to less experienced claims adjusters, sharing knowledge and expertise.
• Stay up to date with changes in insurance regulations and industry best practices, participating in ongoing professional development activities.
• Liaise with other departments within the company, such as underwriting and customer service, to ensure a coordinated approach to claims management.

Work Experience and Education

• Bachelor’s degree in Legal, Finance, Business Administration, or a related field with a minimum of 5 years of related experience.

Licenses & Certifications

• Certified Claims Professional (CCP) is preferred.

Technical/Functional Skills

• Claims Policies and Procedures
• Claims Management System
• Claims Handling
• Claims Processing
• Claims Resolution
• Claims Review
• Claims Investigation
• Insurance Regulatory Compliance
• Data Analysis and Reporting

Behavioral Skills

• Effective Communication
• Interpersonal Skills
• Attention to Detail
• Decision Making
• Problem-Solving
• Continuous Learning

Disclaimer

Ryan Specialty is an Equal Opportunity Employer. We are committed to building and sustaining a diverse workforce throughout the organization. Our vision is an inclusive and equitable workplace where all employees are valued for and evaluated on their performance and contributions. Differences in race, creed, color, religious beliefs, physical or mental capabilities, gender identity or expression, sexual orientation, and many other characteristics bring together varied perspectives and add value to the service we provide our clients, trading partners, and communities. This policy extends to all aspects of our employment practices, including but not limited to, recruiting, hiring, discipline, firing, promoting, transferring, compensation, benefits, training, leaves of absence, and other terms, conditions, and benefits of employment.