Senior Change Manager - CRM - Hybrid Working

Lorien; City Of London; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

A leading consulting firm in the City of London is seeking a Senior Change Manager to support critical change initiatives using Salesforce CRM. The successful candidate will work alongside the Programme Team to manage stakeholder engagement and deliver effective change strategies. Responsibilities include change planning, stakeholder mapping, and communication management. The ideal individual will possess strong change management skills, excellent relationship management capabilities, and experience with global programmes.

Qualifications

• Extensive experience in delivering complex global change programmes.
• Strong change management focus on timely delivery.
• Ability to work with diverse stakeholders.

Responsibilities

• Develop and implement change strategies with the Programme Team.
• Conduct stakeholder mapping and resistance analysis.
• Ensure effective communication and readiness for change initiatives.

Skills

Change management

Relationship management

Communication skills

Stakeholder engagement

Education

Change management certification

Tools

Salesforce

Job description

Job Type

Contract to Hire

Location

City of London, London

Negotiable

Job Ref

BBBH172307_1765994869

Date Added

December 17th, 2025

Consultant

Tom Vigors

Overview

Our client in the Insurance sector are currently looking to hire a Senior Change Manager with Salesforce CRM experience to join the team on a hybrid working basis, with the office being based in London.

The team are seeking an experienced Change Manager who will play a pivotal role in driving business change activities across the programme, working as part of the Change Workstream with other Change Managers. To support the implementation, the team are looking for a proactive individual who can drive the day to change management activities forward, working through the impacts of the changes and supporting the business with adoption.

Role Responsibilities

Working in conjunction with the Programme Team and wider Change Team, this role will primarily be supporting the delivery of the following change management scope:

Change Planning and Delivery: Work to plan and implement the change strategy, developing appropriate change management interventions (such as change impact assessment) in collaboration with the Programme Team and other Change Managers. Create clear, compelling communication and training materials to support understanding and adoption of the CRM system.

Stakeholder Management: Undertake stakeholder mapping and analysis, identify potential sources of resistance to change and support in the development of strategies to mitigate resistance, ensuring a smooth transition to the new technologies. Build strong relationships with stakeholders at all levels, including leadership, project teams, and end-users, to foster engagement to the new system.

Change Impact Assessment and Business Readiness: Using prescribed change methodology conduct thorough analysis with the Programme Team to identify and understand the impact of the change on business stakeholders and readiness. Collaborate with key stakeholders to identify and prioritise areas of impact, ensuring an understanding of the change landscape. Identify key readiness criteria with stakeholders and drive business readiness forward to ensure successful implementation.

Communications Management: Support the delivery of the communication plan, ensuring timely execution at both programme and local business levels, working with our Group Communications Team and other Change Managers to ensure aligned messaging. Produce and maintain effective communication channels and materials. Build a network of people within the programme and business who understand and can communicate the changes to ensure teams are aware of progress and impacts throughout the project.

Metrics & Evaluation: Support the measurement of change initiatives through key performance indicators (KPIs) and regularly evaluate progress against established metrics. Use feedback and data to continuously improve change management and develop strategies as the business adopts the new collaboration and communication ecosystem.

Requirements

• Previous experience in a similar change management role where you would have gained extensive experience in delivering change for complex global change programmes.
• Strong change management skills, with a focus on timely delivery.
• Experience working with teams and individuals impacted by organisational changes.
• Excellent relationship management and interpersonal skills and an ability to work with a variety of stakeholders and senior managers within a complex and busy organisation.
• Strong communication skills, with the ability to craft clear, engaging content for diverse, global audiences.
• Experience with Salesforce and CRM would be beneficial.
• A certification in change management is desirable.

Please apply!

Guidant, Carbon60, Lorien & SRG - The Impellam Group Portfolio are acting as an Employment Business in relation to this vacancy.