Senior CCaaS & AI Solutions Engineer (Remote UK)

Avaya Corporation; Remote; GBP 70,000 - 90,000; Full time

Job summary

A leading enterprise software provider is seeking a highly accomplished Sales Engineer to drive the adoption of their AI-driven CCaaS solutions. This role involves designing customer journeys, showcasing integrations, and acting as a technical advisor. Candidates should have at least 8 years of experience in technical pre-sales roles, with deep expertise in modern CCaaS platforms and strong communication skills. The position offers a dynamic work environment, promising innovation and engagement with cutting-edge technologies. Remote work is possible.

Benefits

Competitive salary

Professional development opportunities

Flexible working hours

Qualifications

• Minimum of 8 years in a technical pre-sales, solution consulting, or solution architecture role.
• At least 5 years focused on CCaaS/SaaS/Cloud contact center market.
• Proficient in building data-driven workflows.

Responsibilities

• Lead technical discovery and design of CCaaS solutions.
• Create product demonstrations showcasing business value.
• Act as the trusted technical advisor to sales team and customers.

Skills

Technical pre-sales experience

CCaaS/SaaS/Cloud expertise

AI integration

Orchestration tools knowledge

API integration

Excellent communication skills

Education

Bachelor's degree or equivalent experience in Computer Science or Electrical Engineering

Tools

RESTful APIs

Salesforce

ServiceNow

Job description

A leading enterprise software provider is seeking a highly accomplished Sales Engineer to drive the adoption of their AI-driven CCaaS solutions. This role involves designing customer journeys, showcasing integrations, and acting as a technical advisor. Candidates should have at least 8 years of experience in technical pre-sales roles, with deep expertise in modern CCaaS platforms and strong communication skills. The position offers a dynamic work environment, promising innovation and engagement with cutting-edge technologies. Remote work is possible.