Senior Case Administrator

Serco Group Plc; Wigston; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading public service provider in the UK is seeking a Senior Case Manager to support offender management. The role includes overseeing daily administrative tasks, liaising with key stakeholders, and ensuring effective communication. The ideal candidate will have strong administrative skills, experience in a busy office, and proficiency in Microsoft Word and Excel. This position offers competitive benefits including generous holidays, pension plans, and opportunities for professional growth within a supportive environment.

Benefits

25 days holidays plus additional purchase option

Up to 6% contributory pension scheme

Access to over 1,100 internal training courses

Health and wellbeing programs

Discounts across 1,000+ retailers

Paid volunteering day

Qualifications

• Proven ability to manage competing priorities.
• Experience supporting training and resource planning.
• Ability to identify trends and propose solutions.

Responsibilities

• Complete and oversee mandatory daily administrative tasks.
• Liaise with/internal and external stakeholders.
• Support training and resource planning within the department.

Skills

Excellent administrative skills

Strong written communication skills

Strong verbal communication skills

High-level proficiency in Microsoft Word

High-level proficiency in Excel

Education

GCSEs (or equivalent) in English and Mathematics

Current Sentence Calculation Licence to Operate

Job description

As a Senior Case Manager in our Leicester team, this is a key role supporting offender management by ensuring accurate records, effective communication, and the smooth delivery of administrative processes. Working closely with offenders, prison staff, and external agencies, you will manage competing priorities, maintain confidentiality, and act as a specialist administrator within the department. You will report to the OMU Hub Manager and play an active role in driving innovation, supporting training, and embedding new processes and policies.

What you’ll do as a Senior Case Administrator

• Complete and oversee mandatory daily administrative tasks, including release paperwork
• Carry out 2-day checks (or be working towards completion)
• Delegate tasks and support the Admin team
• Liaise with internal and external stakeholders (e.g. PPCS, policy advisors)
• Act as a specialist administrator, leading on new processes and policy implementation
• Support training and resource planning within the department
• Identify trends, propose solutions, and contribute to service improvement
• Support innovation and change within OMU
• Excellent administrative skills in a busy office environment
• Strong written and verbal communication skills
• High-level proficiency in Microsoft Word and Excel
• GCSEs (or equivalent) in English and Mathematics
• Current Sentence Calculation Licence to Operate

About Serco

At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone. By joining Serco you will have unlimited access to our Global Employee Networks - SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging.

We’re one of the top 1% of international employers, so you can have confidence you’ll be part of a highly supportive culture with leaders you can count on to help you achieve your goals. From mentoring and training to our focus on internal progression, we’re proud to offer clear development opportunities – and the support and tools to help you seize them.

What we offer

• Holidays: 25 days (pro rata) plus bank holidays (and the option to buy up to five additional leave days each year)
• Pension: Up to 6% contributory pension scheme
• Training and development: Over 1,100 internal courses available, funding for qualifications and apprenticeships (including L3 Team Leader and L5 Operations Manager apprenticeships), mentoring opportunities, and a focus on internal progression
• Health and wellbeing: Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app, 30% off at Serco-managed leisure centres, and 24/7 access to a virtual GP service
• Discounts: Discounts across around 1,000 retailers, from food and clothing to days out, entertainment and travel
• Charity: Paid volunteering day, tax‑free charitable giving through Payroll Giving Scheme, donate your pennies from your monthly pay to the Serco People Fund Charity
• Employee networks: Our networks support inclusion and connection by providing spaces for collaboration, learning, and belonging. They represent and empower all our colleagues including LGBTQIA+ employees, women, parents and carers, people with disabilities, veterans, and people from all cultural backgrounds.

We are an equal opportunity employer. We encourage applications from all qualified candidates.