Senior Business Travel Consultant

Carlson Wagonlit Travel (Hauptsitz Deutschland) / CWT Beheermaatschappij B.V. Deutschland; Birmingham; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading travel management company is seeking a Senior Business Travel Consultant to deliver top-notch service to clients. Responsibilities include providing tailored travel solutions, managing international travel arrangements, and ensuring excellent customer service. The ideal candidate should have substantial experience in the travel industry, be customer-focused, and possess strong communication skills. Fluency in English and knowledge of GDS systems are essential for success in this role.

Qualifications

• Experience in the travel industry in a customer service role.
• Proven ability to manage multi-segment international travel.
• Excellent communication skills to interact with diverse clients.

Responsibilities

• Provide excellent service and support to clients.
• Manage and solve customer problems effectively.
• Build credibility and trust with customers.

Skills

Customer service aptitude

Problem-solving

Interpersonal skills

Attention to detail

Multilingual communication

Tools

GDS (Galileo)

Job description

Senior Business Travel Consultant (170005SS)

Join our team as a Senior Business Travel Consultant and help us provide excellent service and support to our clients. In this role, you will embody the mission of our Travel Consultants around the globe as you strive to “Deliver the Perfect Trip”. You will be specifically responsible for delighting the traveller/travel arranger, building commercial value, and strengthening the CWT brand in a way that balances the requirements of all stakeholders and positions our workforce as a key differentiator for our business. If you are interested in growing a career within the travel industry and fit the requirements outlined below – we want to speak with you!

Requirements

• You delight the traveller/travel arranger
  • Listen and lead the conversation to solve problems in a timely manner with all types of customers in all circumstances.
  • Connect with the caller to build trust and credibility even if the person is unknown.
  • Be a trusted advisor by offering informed and insightful recommendations which provide the very best traveller experience in each situation.
• You build CWT’s commercial value
  • Sell products that are of commercial value to CWT and contribute to CWT’s profitability.
  • Remain current on value we provide to each customer.
  • Adapt and change as requirements of the business change.
• You strengthen the CWT brand
  • Represent the CWT brand in how you work on a day-to-day basis.
  • Embrace new technology and ways of working that promote flexibility to adjust quickly to shifting needs of the business.
  • Build loyalty to CWT by ensuring consistency of service delivery around the globe in a way that complements the unique travel policy of each client with interaction to make each traveller/travel arranger feel special.

At CWT, we have a unique and compelling culture as an employer defined by our people and supported by our Core Values. Our employees feel a genuine respect for one another, act with uncompromising integrity and feel proud of our global market leadership. They value working together, embrace opportunities for continuous learning and have an intense desire to serve customers.

Qualifications

• Experience in the travel industry in a similar position or in a customer service centre
• Proven ability to create international travel arrangements including air, hotel and ground transportation (at least 80% of transactions will be multi-segment, multi-destination international itineraries)
• Understanding and expertise in international travel requirements, i.e. visas, passports and immunisation requirements
• Excellent communication skills and follow through required to advise clients of those requirements
• Ability to handle multi-cultural sometimes multi-lingual clientele
• English fluent: written and verbal
• Knowledge of GDS (Galileo)
• Superior written and verbal communication skills (in person and on phone)
• Customer focused and service oriented
• Results-driven
• Adaptable and motivated to learn