Senior Business Support Administrator

Barker Ross; North East; On-site; GBP 60,000 - 80,000; Part time

Job summary

A public sector client in the education domain is seeking a Senior Support Officer to join their team based in Gateshead. The successful candidate will coordinate and monitor business support processes, ensuring high-quality service delivery across various educational services. Responsibilities include staff recruitment, managing compliance with data protection laws, and supporting administrative tasks. This role is set to start in January 2026, offering an hourly rate of £13.47, promoting diversity and encouraging applications from all societal sections.

Responsibilities

• Assist Business Support Managers in delivering high-quality support across teams.
• Coordinate and monitor the work of the team to ensure effective support procedures.
• Conduct quality checks to ensure tasks are completed correctly.
• Motivate and develop the business support team.
• Share best practices and maintain effective administrative systems.
• Respond to corporate complaints, FOI requests, ensuring compliance.
• Maintain records and support financial administration.
• Ensure compliance with data protection and confidentiality requirements.
• Maintain and update computerised information systems.
• Produce accurate minutes and reports as required.
• Support staff recruitment and ensure HR policies are followed.
• Assist in delivering updates and training to staff.

Job description

Our Public Sector Client based in Gateshead requires a Senior Support Officer to work within the Education, Schools & Inclusion Service.

The role is due to begin in January 2026 and run through until August 2026.

The hourly rate for the role is £13.47 per hour.

The Education, Schools and Inclusion Team covers a wide range of areas including schools organisation and admissions, Adult Learning, Special Educational Needs and Disabilities, support services to schools (school improvement, music service, sports partnership & governor support), and the 0-5 Service.

Key Responsibilities

• Assist Business Support Managers in delivering a high-quality business support function across Education, Schools and Inclusion Service teams.
• Coordinate, organise, and monitor the work of the team to ensure efficient and effective business support procedures.
• Conduct quality checking of mailboxes and processes to ensure tasks are completed correctly and on time.
• Motivate and develop the business support team to deliver a high-performing service.
• Share best practice and develop, implement, and maintain effective administrative systems and procedures.
• Coordinate, monitor, and respond to corporate complaints, FOI requests and SARs, ensuring statutory timescales and GDPR/council protocols are followed.
• Maintain records for Service Level Agreements and support financial administration, including budget monitoring and reconciliation.
• Ensure compliance with data protection, confidentiality, safeguarding, and security requirements.
• Maintain and update computerised information systems, collate and present data/reports as required.
• Produce concise and accurate minutes and/or reports, as and when required.
• Support and coordinate staff recruitment, ensuring HR policies and procedures are followed.
• Assist in delivering updates and training to business support staff.
• Undertake other responsibilities appropriate to the grade of the post.

Please apply in writing with your CV in the first instance to the application link.

Barker Ross Group values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.

For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.