Senior Business Analyst

inploi; Greater London; Hybrid; GBP 100,000 - 125,000; Full time

Job summary

A leading retail company is looking for a Business Analyst to work with the IT team, focusing on improving complex systems and processes. This position involves mentoring junior staff, supporting business stakeholders, and acting as a liaison for critical IT projects. Candidates should have 6–8 years of experience in large-scale transformations within a retail setting, alongside relevant certifications. The role offers a hybrid working pattern with generous benefits including holidays and discounts.

Benefits

33 days holiday

Staff discount codes

30% discount on products

Company pension matching

Learning and Development programmes

Enhanced maternity and sick pay

Qualifications

• 6–8 years experience as a Business Analyst.
• Experience in large scale business transformation projects.
• Understanding of Retail/Warehouse Management Systems.

Responsibilities

• Mentor internal IT team members.
• Support business case production for stakeholders.
• Act as a Business Analyst on critical IT projects.

Skills

Business process mapping

Analytical skills

Negotiation skills

Time management

Communication skills

IT literate

Education

BCS Business Analysis Certification

Bachelor's degree

A level or equivalent

Tools

MS Office

Job description

Job Overview

Join Superdrug Head Office – Make a Real Difference Every Day!

Location & Hours

Location: East Croydon, United Kingdom
Hours: 37.5 hours – 9:00am to 5:30pm – Hybrid working available with 2 days from home and 3 days in our modern office close to East Croydon Station
Salary: Competitive

Job Purpose

To work with the IT team and the wider business to identify, develop and implement improvements to complex technical systems and business processes. This will mean building a strong understanding of the business and forging productive working relationships with key stakeholders. You will analyse the information you have gathered and use this to propose solutions, supporting your propositions with functional and systems design specifications. You will be involved throughout the development, delivery and testing phases, influencing the outcome of projects and mentoring junior team members.

Key Accountabilities

• Mentor internal IT team members using best practices.
• Support business stakeholders with early business case production including business, technical and financial feasibility assessment.
• Coach the business on how to articulate their business requirements and associated benefits.
• Act as a Business Analyst on critical IT projects, completing typical BA tasks such as understanding and documenting business processes and workflows, identifying integration and data requirements, conducting interviews with key project stakeholders, assisting in optimisation of scope, benefits and risks, analysing impact of change requests, supporting traceability, defining test plans and rollout & training plans, and creating user documentation.

Special Requirements

• 6–8 years experience working as a Business Analyst.
• Related Business Analyst work experience involved in large scale business transformation projects and use of structured Business Analysis methodologies for multi‑million pound projects.
• Experience working and implementing projects in a retail based environment.
• Understanding of Retail / Warehouse Management Systems and Processes.
• Flexibility to travel.

Person Specification

Experience

• Proven Business Analyst experience involved in large scale business transformation projects in a retail environment.

Qualifications

• Essential: BCS Business Analysis Certification.
• Desirable: Degree level.
• Essential: A level or equivalent.

Skills & Knowledge

• Experience translating strategy and concepts into practical, compelling and meaningful documentation.
• Expertise in business process mapping and analysis working with people, process and technology on new solutions.
• Strong analytical, problem solving and negotiation skills.
• Good planning and time management skills.
• IT literate with experience of using MS Office applications.
• Strong written, oral communication and presentation skills.
• Ability to work effectively in changing situations, shifting priorities and simultaneous demands.
• The ability to work within a team to achieve agreed objectives, both as a leader and as a team member.
• Experience carrying out Systems Analysis, Data Modelling and/or Service Management assignments.
• Proficient knowledge of structured Business Analysis methodologies and best practice.

Benefits & Perks

• 33 days holiday rising to 38 days (inclusive of bank holidays).
• 2 staff discount codes for yourself and a family member or friend.
• 30% discount on Superdrug Own Brand Products both in store and online.
• Hybrid working patterns with 2 days from home and 3 days in our modern office.
• Company pension matching and bonus.
• Access to Stream – a money management app that gives you access to a percentage of your pay as you earn it.
• Part of a group that works closely with Savers, The Perfume Shop and Three UK.
• Part of A.S. Watson Group – the world's largest international health and beauty retailer with over 15,700 stores in 25 markets.
• Unrivalled Learning and Development programmes.
• Enhanced maternity, shared parental, adoption leave and company sick pay.
• Come and be part of something special!

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