Senior B2B Account Services Lead — Key Accounts

ON; City Of London; On-site; GBP 50,000 - 70,000; Full time

Job summary

A leading sports fashion company in London is looking for a Senior Specialist to enhance its Key Account Services. You will manage customer processes, solve service issues, and collaborate with logistics providers. Ideal candidates have over 4 years' experience in operational roles, expertise in project management, and strong analytical capabilities. This position offers a vibrant work environment focused on growth and teamwork.

Benefits

Supportive team-oriented atmosphere

Access to personal self-care resources

Qualifications

• 4+ years of experience in a customer-facing, operational, or sales support role, preferably in Sports or Retail.
• Expertise in project management with complex workflows.
• Ability to manage and transform large data sets.

Responsibilities

• Oversee end-to-end customer processes including order and delivery management.
• Identify and solve service issues through data analysis.
• Communicate with logistics partners and internal stakeholders.

Skills

Analytical capabilities

Project management

Data analysis

Problem-solving

Strong interpersonal skills

Tools

Excel

Job description

A leading sports fashion company in London is looking for a Senior Specialist to enhance its Key Account Services. You will manage customer processes, solve service issues, and collaborate with logistics providers. Ideal candidates have over 4 years' experience in operational roles, expertise in project management, and strong analytical capabilities. This position offers a vibrant work environment focused on growth and teamwork.