Senior AV & IT Support Engineer

Alecto Recruitment; Greater London; Hybrid; GBP 32,000 - 37,000; Full time

Job summary

A leading recruitment firm in the UK is seeking a Senior Support Services Engineer specialized in Audio Visual and IT support. The ideal candidate will have proven experience in troubleshooting AV systems, lead technical support for high-profile clients, and mentor junior team members. This full-time role offers a competitive salary of £32,000 to £37,000 per annum with opportunities for professional development and a supportive work environment.

Benefits

Professional growth opportunities

Supportive team environment

Exciting projects with high-profile clients

Qualifications

• Proven experience supporting and troubleshooting AV and IT systems.
• Strong technical knowledge of video conferencing (Teams, Zoom, Webex).
• Positive, proactive attitude towards mentoring and support.

Responsibilities

• Troubleshoot and resolve issues across AV systems.
• Provide support both remotely and on-site for client service tickets.
• Mentor junior engineers and provide technical guidance.

Skills

AV and IT systems troubleshooting

Technical knowledge of video conferencing

Responding to service tickets

Configuring AV solutions

Mentoring junior colleagues

Tools

Crestron

Freshdesk

QSC

Job description

A leading recruitment firm in the UK is seeking a Senior Support Services Engineer specialized in Audio Visual and IT support. The ideal candidate will have proven experience in troubleshooting AV systems, lead technical support for high-profile clients, and mentor junior team members. This full-time role offers a competitive salary of £32,000 to £37,000 per annum with opportunities for professional development and a supportive work environment.