Senior Associate, Client Processing Team Lead

BNY Mellon; Manchester; Hybrid; GBP 45,000 - 60,000; Full time

Job summary

A global financial services company is seeking a Senior Associate, Client Processing Team Lead, in Manchester, UK. The ideal candidate will supervise a client processing team, manage daily operations, and develop staff. An associate degree is required, with a bachelor's preferred. Experience in the financial services sector is a plus. This hybrid role offers competitive compensation and a supportive culture.

Benefits

Highly competitive compensation

Generous paid leave

Wellbeing programs

Qualifications

• Experience in managing client processing support teams.
• Strong understanding of workflow management.
• Experience in financial services preferred.

Responsibilities

• Supervise day-to-day operations of the client processing team.
• Manage transactional workflow and allocate resources effectively.
• Act as first line supervisor for assignments and escalated issues.
• Guide and motivate team members for growth and teamwork.

Skills

Team supervision

Client account management

Problem resolution

Staff development

Education

Associate degree or equivalent

Bachelor’s degree preferred

Job description

Senior Associate, Client Processing Team Lead

At BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting‑edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide.

Recognized as a top destination for innovators and champions of inclusion, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance – and this is what #LifeAtBNY is all about. Join us and be part of something extraordinary.

We’re seeking a future team member for the role of Senior Associate, Client Processing Team Lead to join our Payments Investigations team. This role is located in Manchester, UK and will be working in a hybrid capacity.

In this role, you’ll make an impact in the following ways:

• Supervise and manage the day‑to‑day operations of a small‑to‑medium‑sized client processing support team handling all aspects of client accounts, including solicitation, inquiries, and problem resolution.
• Manage the daily transactional workflow within the team and align team resources accordingly to complete daily tasks.
• Serve as the first line supervisor for task assignment and issue resolution, acting as the team’s initial point of contact for escalated issues.
• Guide, motivate, and develop staff to maximize individual contributions, professional growth, and effective teamwork.

To be successful in this role, we’re seeking the following:

• Associate degree in a related discipline or equivalent combination of education and experience is required; Bachelor’s degree preferred.
• Experience of technical elements and management preferred.
• Experience in the securities or financial services industry is a plus.

At BNY, our culture speaks for itself, check out the latest BNY news at:

BNY Newsroom
BNY LinkedIn

Here’s a few of our recent awards:

• America’s Most Innovative Companies, Fortune, 2025
• World’s Most Admired Companies, Fortune, 2025
• “Most Just Companies”, Just Capital and CNBC, 2025

Our Benefits and Rewards:

BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay‑for‑performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.

BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.