Senior Air Charter Broker

Corporate Travel Management; City Of London; Hybrid; GBP 50,000 - 70,000; Full time

Job summary

A reputable travel management company based in the UK is seeking a Senior Charter Manager to lead air charter contracts for key Government clients. This role emphasizes strong client relationships and operational excellence. The ideal candidate should possess experience in air charter services, exceptional interpersonal skills, and a creative, problem-solving mindset. The company offers a hybrid working pattern, prioritizing employee wellbeing and flexibility to foster a healthy work-life balance.

Benefits

Flexible working hours

Employee Assistance Programme

Private healthcare

Qualifications

• Experience in air charter management and government clients preferred.
• Ability to manage and prioritize deadlines effectively.
• Willingness to travel and work flexible hours as needed.

Responsibilities

• Manage UK Government air charter contracts and enhance client experience.
• Coordinate with internal teams and key stakeholders to maximize value.
• Provide air charter expertise for events and sports travel teams.

Skills

Strong interpersonal skills

Autonomous approach

Creative thinking

Customer service passion

Problem-solving mindset

Tools

Microsoft Office Suite

CRM systems

EventsAir software

Job description

This is a totally unique role for a candidate with strong experience in air charter and with a passion for client services. The Senior Charter Manager will work closely with the General Manager and the wider CTM account management and operational teams to ensure the highest level of service and partnership for our key Government and corporate clients. The main focus of the role will be the ownership and management of several key UK Government air charter contracts and to enhance the client and end user experience, both directly and indirectly, through building strong relationships, providing operational support and expertise, supplying insightful management information, coordinating with internal teams, and working with key client and supplier stakeholders to maximise value and ROI. The role will also involve providing air charter expertise and management to our specialist events and sports travel teams, and proactive growth of CTM's air charter offering and client base.

• Experience in working with government clients, and an understanding of the specific requirements of VVIP travel would be beneficial, but is not essential
• A creative, autonomous and entrepreneurial approach
• Outgoing and engaging personality, with a passion for customer service
• Ability to identify issues with, and possible improvements to, existing processes - not afraid to challenge current ways of working
• A comprehensive existing network of client and operator relationships is strongly preferred
• Very strong interpersonal skills, authoritative and able to build trust with our clients
• Pragmatic, problem-solving mindset, and prepared to make decisions when necessary
• Ability to self-manage and prioritise deadlines
• Willingness to occasionally travel, and work unusual or out of office hours as required by the nature of the role
• Competency with Microsoft Office suite (Word, Excel, Powerpoint etc.) and a general aptitude for technology
• Experience with CRM systems (specifically Microsoft Dynamics) would be beneficial, as would any experience with event/delegate management software (EventsAir preferred)

Please note - owing to the sensitive nature of the contracts involved in this role, the successful candidate will be required to undergo National Security vetting to SC (Security Check) level.

• Every hire starts with a chat with our Talent Acquisition team, if your profile is selected you will be contacted by phone or email (please check your spam folder);
• Then, if you are progressing, the hiring manager will invite you to an interview, usually on Teams;
• If you are successful we will invite you to our office for a final stage interview.

Wherever possible we will provide you with feedback, however we are a small team and often we won't be able to do so until after we fill the vacancy. CTM is a responsible employer and is dedicated to conduct thorough right to work checks in the interests of both parties, candidates and the company. Candidates selected and invited to an interview will be invited to a mandatory 15 min call with the TA lead to produce their RTW documents. This call is a mandatory step for all candidates regardless of their RTW status. This call is confidential and conducted by HR professionals only. CTM is a Disability Confident Employer. Do not hesitate to connect with our Recruitment team if you need to discuss arrangements Reward & Recognition Our learning platform CTM Learning, our annual conference the All Stars, our High-Performance programme and a global leadership programme. Employee Wellbeing and Flexibility Our wellbeing platform Vitality, our Employee Assistance Programme (EAP), our new private healthcare Medicash + our mental health first aiders. Most of our roles offer a hybrid working pattern, with 3 days per week in the office. Where permitted and depending on the role, we can offer flexible start and finish times to suit your other commitments and support a healthy work-life balance. We are committed to finding a setup that works for you and the business.